Staff Technical Product Manager

The Product Manager will own the definition and requirements for our VOD Delivery platform. Our ideal candidate is someone familiar with internet video delivery at large scale, and can work with both internal and external customers to build a vision for the product, determine appropriate success metrics, and drive execution of the roadmap. A key responsibility will be to understand the technical requirements in detail, including relevant standards and industry best practices, and to be able to work together with our engineering and support teams as a credible partner.

The Product Manager is expected to understand the market, the customer, and the business in order to make sound decisions on product features, priorities, and backlog - working closely with engineering, program management, and stakeholders from the field organization, marketing and definitional customers.

• Own the video delivery platform, which includes JIT HLS and DASH packaging, VOD SSAI, and video metadata delivery, all at a global scale.
• Partner with our Ingest, Advertising, Players, and Data product managers to ensure a seamless customer experience across the Brightcove platform.
• Partner with engineering leadership to develop technical vision and strategy.
• Work closely with a team of engineers and program management to deliver this vision and strategy.
• Enumerate and document use cases and the business drivers for video delivery, segments, personas, applications, the problems our video delivery systems solve, how they work together with other Brightcove services to produce a product, and potential gaps.
• Develop and manage a prioritized roadmap.
• Interact with customers and end users of the product to learn details for feature/product definition and prioritization.
• Create requirements and stakeholders to communicate use cases and applications to the Product Management team, customers, and other stakeholders.
• Create epics, user stories and acceptance criteria from the business feature functionality presented by product management.
• Collaborate with customer care and product support teams to understand support needs and issues.
• Manage the feature request process and keep an updated release plan for the products you cover.
• Give feedback regarding the achievement of the sprint goal in the sprint review.
• Understand technical alternatives and the relative costs and benefits of each while challenging engineers to think outside the existing codebase and what they’ve been doing.
• Evaluate and partner with vendors to deliver complete end-to-end solutions.

A successful Product Manager in the Brightcove product management team will use both qualitative and quantitative skills to assess product usage data, market research, customer feedback, design feedback, and sales feedback to propose improvements that will drive our video delivery — and Brightcove as a whole — to winning positions in the market. 

• 8+ years hands-on product management experience
• 3+ years experience working with online video technologies. You understand the current landscape of codecs and streaming formats and have a point of view on where things are heading.
• Technical fluency with the ability to speak credibly to both engineering teams and outside technical partners
• Degree in computer science or other related field, or equivalent experience
• Experience defining a customer value proposition and driving a business case for a product investment
• Strategic thinker with detail-oriented execution in a way that gets things done in a fast-paced, globally distributed organization
• Proven outstanding team collaboration including strong written and verbal communication skills
• Strong collaborator who is also sufficiently self-directed 
• Comfortable working in a geographically distributed organization
• Ability to deal with ambiguity and turn feedback into accurately defined requirements that contribute to a robust platform - help expand the quality of our thinking
• Proven passion for video technology and digital video; you want to be a part of the revolution that is taking place in redefining how digital video is consumed

• Technical background in software development a plus

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds.