Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.
As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers.
This is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.
What You"ll Be Doing:
Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead.
Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.
Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
Help innovate tooling and processes to make you and your team more efficient.
Work on innovative and cutting edge customer projects.
Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage.
Collaborate with other peers, business partners and groups.
What You'll Bring:
Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.
Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.
Have passion and determination about Kong’s technology and growing customer base.
Be a self starter with strong organizational skills to drive effective customer outcomes.
Have a good understanding of complex technology environments.
Have great self awareness and strong communication skills.
Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.
Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM.
Understand the value of DevOps, CI/CD and Cloud Computing IaaS
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Skills Required
- Experience managing a portfolio of commercial customers
- Customer-facing experience in technically advanced SaaS, open source, or infrastructure software environments
- Understanding of complex technology environments
- Strong organizational skills and ability to drive customer outcomes
- Strong communication skills and self-awareness
- Understanding of cloud-native technologies, including containers, Kubernetes, and microservices
- Foundational understanding of API management
- Understanding of DevOps, CI/CD, and cloud computing IaaS
- Builder mentality and ability to solve complex customer and internal-team problems
- Ability to identify patterns and develop automated customer-engagement approaches
- Passion and determination for Kong technology and customer growth
- Self-starter with the ability to work collaboratively across teams
Kong Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kong and has not been reviewed or approved by Kong.
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Leave & Time Off Breadth — Flexible PTO, company-wide Unplug Days, and a four‑week paid sabbatical after five years are prominently offered to support rest and work–life balance. These programs are presented as meaningful perks beyond base pay and are highlighted across official materials and third‑party summaries.
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Healthcare Strength — U.S. medical, dental, and vision coverage is described as strong, with plan quality drawing positive sentiment. Solid healthcare appears to contribute meaningfully to overall satisfaction with the total package.
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Equity Value & Accessibility — Stock options are offered to most employees, creating ownership upside alongside cash compensation. Equity is positioned as a visible component that helps keep offers competitive for certain technical and go‑to‑market roles.
Kong Insights
What We Do
Kong Inc., a leading developer of API and AI connectivity technologies, is building the connectivity layer for AI. Trusted by the Fortune 500 and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. No AI without APIs.
Why Work With Us
It starts with how we show up for each other. We’ve created a workplace that’s intentionally flexible, deeply inclusive, and built for meaningful collaboration — whether virtual or in person. We trust our teams to own their work, and we give them the support, tools, and freedom to grow.
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