Staff Technical Account Manager

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Our Sales team is comprised of high-performing, motivated individuals driven by a relentless pursuit of growth and excellence. We understand that true success is measured by the meaningful impact we make on our customers' businesses. That’s why we invest deeply in both personal and professional development to ensure our team members have the tools and opportunities they need to excel.

By joining our agile Sales team, you will collaborate with industry-leading professionals who are passionate about pioneering Zero Trust Segmentation.

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.

• Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives.

• Lead and drive challenging requests across simultaneous client engagements.

• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements.

• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions.

• Perform health checks, document findings, and provide best-practice recommendations.

• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion.

• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.

• Collect metrics and develop reports that illustrate project health and progress.

• TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year

• Soft skills, personality/culture profiles, and technical skills that aren’t necessarily required but desirable

• Education, experience level, other bare-minimum technical skills

• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices

• A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.

• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives.

• Experience deploying enterprise security solutions

• Fast learner with the ability to explain complex technical concepts to a variety of audiences.

• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.

• Be effective working independently and in a team setting.

• 5-10 years of experience supporting SaaS enterprise software

• Bachelor’s degree in engineering or science.

• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors.

• Experience with integrating heterogeneous security environments.

• Familiarity with SIEM and SOAR in enterprise customer environments.

• Strong organizational skills with the ability to handle multiple client
  

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging. #LI-OM1 #LI-ONSITE

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.