The Role
Lead IT operations for Oracle MOM across Europe: own, design and deliver processes; resolve escalations; ensure operational stability and SOX compliance; drive ITIL/ITSM/DevSecOps best practices; manage 3rd-party providers; mentor hires and maintain technical/process documentation.
Summary Generated by Built In
TJX Europe
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Job RoleA Staff Tech Ops Lead has the knowledge and experience to own, design, and deliver operational processes, services, and business functionality within Oracle MOM globally. They operate IT Operations processes and technology, resolve escalations, and communicate strategy across all relevant levels.They lead and deliver process improvements, leveraging ITIL best practices to build high‑quality processes, ensure operational stability, and expand advanced industry knowledge.They demonstrate strong interpersonal and communication skills, effectively influencing service providers, business partners, and Senior Leadership.Role Profile- Act as a lead with European finance business stakeholders.
- Responsible to provide support during EU business hours.
- Responds to, identifies and troubleshoots escalations of current IT Operations hardware, software, or processes, using ticket logging application.
- Demonstrates constant industry & domain awareness of current IT trends. Provides recommendations using continuous improvement processes
- Has growth mindset of industry & domain. Demonstrates advanced awareness of current technology & Service Management trends.
- Collaborates with Global global IT and business partners
- Acts as lead for work provided by a 3rd party Service Provider
- Demonstrates advanced communications skills to collaborate with business partners, customers and influence Senior Leadership
- Owns technical & process documentation. (SOP, Guides & Knowledge)
- Responsible for achieving operational stability & resiliency
- Drives ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity
- Accountable for adherence to Sarbanes Oxley and all compliance standards
- Demonstrates expert knowledge Oracle MOM. Is a SME of the end to end business application processes in oracle MOM.
- Owns technical or process roadmaps for future state
- Solid subject matter expertise in Oracle MOM
As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Address:
73 Clarendon RoadLocation:
EUR Home Office Watford GBSkills Required
- Expert knowledge of Oracle MOM and end-to-end business application processes
- Experience operating IT operations processes and resolving escalations using ticketing systems
- Proven experience implementing ITIL and ITSM best practices
- Experience driving DevSecOps practices to support changes to IT services
- Ability to provide support during European business hours
- Experience leading and managing 3rd-party service providers and SOW reviews
- Accountability for Sarbanes Oxley (SOX) and compliance standards adherence
- Strong communication and stakeholder influencing skills, including engagement with senior leadership
- Ownership of technical and process documentation (SOPs, guides, knowledge articles)
- Experience mentoring, onboarding new hires, and supporting hiring interviews
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What's It Like to Work at The TJX Companies, Inc.?
The TJX Companies, Inc. Culture & Values
The TJX Companies, Inc. Career Growth & Development
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The TJX Companies, Inc. Leadership & Management
The TJX Companies, Inc. Company Growth, Stability & Outlook
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The Company
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
