We are currently seeking a highly motivated Renewal Specialist to join our team in the Sales Department. As a SW Renewals Specialist, you will play a crucial role in ensuring our customers continue to benefit from our services by proactively engaging with them, encouraging renewals, and identifying opportunities for service expansion.
This position offers an exciting opportunity to directly drive customer success and contribute to revenue generation for T&M. While previous sales experience and an engineering/technical degree are advantageous, they are not mandatory. We value self-motivated individuals who thrive in fast-paced environments and are motivated by influencing business results.
- Drive service renewals through effective phone and email interactions with customers.
- Implement a strategic approach to maximize customer engagement and renewal rates.
- Respond to inbound requests promptly and professionally.
- Identify sales expansion opportunities, such as multi-year renewals and value-added agreements.
- Document all activities using SFDC and Oracle systems and collaborate with sales teams.
- Provide constructive feedback on processes and areas for improvement.
- Maintain and grow our Software Services agreements pipeline.
- Ensure end-to-end process efficiency and accuracy in orders/quotes and contract management, utilizing NI systems to support internal and external customers.
- Act as a trusted advisor to stakeholders, offering support and value in revenue generation conversations with customers.
- Assist external and internal customers with order status, contract management, SW services troubleshooting, and other SW Services inquiries.
- Develop strong knowledge of SW services and technical aspects to promptly address customer inquiries.
- Engage customers using NI SW renewals strategy, leveraging calls and emails to ensure timely renewals and uninterrupted entitlements.
- Foster effective communication and collaboration with multiple NI departments and groups to ensure customer success (Agreements, Account Executives, EA Marketing, Sales, EA Training Support, and Customers).
- Experience with SalesForce and Oracle tools.
- Customer service experience (phones & email).
- Excellent communication. advanced English (C1) proficiency (conversational and in writing).
- Attention to detail.
- Time management skills, prioritization and ability to self-manage an opportunity pipeline.
- Ability to navigate uncertainty.
- Track record of complying with SLAs .
- Ability to mine for data, and leverage it in practical ways is encouraged (Experience with data tools like Tableau, PowerBI, Excel) is a plus
- Basic NI Software product knowledge is a plus, but it can be trained
- High-level understanding of programming or in-progress education in software/electrical/mechanical engineering (or equivalent) is a plus
Sales experience is a plus, but it can be trained
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
About UsWHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
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What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
