At Zendesk, we empower organizations worldwide to deliver better customer experiences with our best in class SaaS solutions. Our Quote to Revenue team plays a pivotal role in ensuring seamless processes from sales quoting, subscription billing, revenue recognition, and customer financial operations. We are at the forefront of transforming we manage recurring and usage based revenue streams by leveraging leading-edge technologies and innovative billing capabilities. As Zendesk expands our portfolio into emerging markets such as AI-driven offerings, our Quote to Revenue team is instrumental in scaling and evolving revenue systems that keep Zendesk competitive and agile.
Position SummaryZendesk is seeking an exceptionally seasoned Staff Software Engineer to lead initiatives around our Zuora Billing, Mediation, and Revenue platforms. This lead role will partner closely with business stakeholders, product managers, and technical teams to architect, design, and implement enhanced billing solutions. You will be a critical player in driving transformation projects including Orders Actions, Order to Revenue (OTR), Metering, Native Ramps, Advanced Consumption Billing and more, all essential to supporting Zendesk’s innovative go-to-market programs and AI offerings. This is a high-impact position requiring deep expertise in billing systems, revenue workflows, and a solid grasp of SaaS subscription lifecycle management.
ResponsibilitiesWe are seeking a highly skilled Staff Software Engineer with in-depth experience in Zuora Mediation, RevPro and Zuora Billing to join our team.
Lead requirements gathering, documentation, and prioritization for billing transformation projects including but not limited to Orders Actions, OTR, Metering, Native Ramps, and Advanced Consumption Billing models.
Analyze business processes and challenges with a strategic mindset to design scalable, efficient billing and revenue recognition solutions.
Drive implementation efforts by collaborating with cross-functional teams including Integrations, Product Management, Sales, Finance, Engineering, and Operations.
Ensure alignment with compliance and revenue recognition standards, optimizing the integration of Zuora billing with financial systems.
Facilitate testing, user acceptance, and rollout of new billing features and enhancements to minimize disruption and maximize adoption.
Proactively identify improvement opportunities to support Zendesk’s evolving AI-driven product portfolio and go-to-market strategies.
Lead the configuration of Zuora Mediation, Billing and RevPro to meet business requirements
Provide in-depth functional knowledge of Zuora Billing (subscription management, invoicing, payments) and RevPro (revenue recognition, compliance with ASC 606 and IFRS 15).
Provide mentorship and guidance to junior engineers, analysts and team members focused on billing and revenue operations.
Stay current with industry best practices, Zuora updates, and billing trends to continuously elevate Zendesk’s Quote to Revenue capabilities.
8+ years of experience in software engineering roles supporting SaaS billing and revenue operations.
Deep expertise with Zuora Billing, Mediation, and Revenue Recognition modules, including design and configuration knowledge.
Proven track record of delivering complex billing transformations such as Consumption Billing, Order to Revenue, Metering, Native Ramps.
Strong understanding of SaaS subscription lifecycle, revenue recognition principles (ASC 606/IFRS 15), and compliance standards.
Knowledge of integrating Zuora with other boundary systems (e.g., Salesforce CPQ, Salesforce CRM, Netsuite ERP, Avalara and financial reporting systems)
Proficiency in business process modeling and tools like Lucid Chart, JIRA, Asana, or similar platforms for project tracking and management
Experience working with cross-functional stakeholders in sales, finance, product management, and engineering.
Excellent analytical, communication, and documentation skills with ability to translate complex concepts for both technical and business audiences.
Ability to manage multiple high-impact projects simultaneously in a fast-paced, dynamic environment.
Experience with Agile methodologies and collaboration tools.
Prior experience or exposure to AI product billing models and emerging market monetization strategies is highly desirable.
Bachelor’s degree in Software Engineering, Business, Finance, Information Systems, or related field; advanced degree or relevant certifications are a plus.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
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