Staff Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the team:
Platform Labs tackles hard problems, de-risking strategic technical initiatives for engineering teams across the organization by creating functional proofs of concepts and providing support to integrate them into roadmaps for successful adoption.
This team of Staff engineers works on projects in a variety of technical areas in the ServiceNow platform and engineering organization. Each project follows an approach where a problem is observed and researched, a hypothetical solution is proposed, proof-of-concepts are built and tested, then evaluated, and iterated on.
Platform Labs embraces emergent technologies while balancing the feasibility and constraints of operating at ServiceNow's scale.
What you get to do in this role:

• The engineering role in Platform Labs provides the opportunity to research and learn, while delivering outcomes with a startup mindset. Staying abreast of new technologies or adopting tried and tested standards is part of the work.
• Justifying choices with thorough examination and discussions is required
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• Thrive in an autonomous environment, taking initiative to identify obstacles and propose effective, practical solutions.
• Be able to adapt to evolving business priorities with flexible mindset, embracing change and adjusting to strategies as needed.
• Ability to learn and explore existing and new technologies with a data-driven mindset
• Experience using AI tools as part of your work practices
• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with JavaScript and the Web as a platform, reusability, and componentization
• Experience working with relational databases including development, troubleshooting and performance optimization.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• This may include using AI Productivity tools (such as Windsurf, Cursor, Etc.)
• 6+ years of programming experience (e.g., Java, Go)
• Experience designing cloud-native solutions using container technologies such as Docker and Kubernetes

FD21
For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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