About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the TeamThe ML Infrastructure team builds the systems that power every stage of Decagon's model lifecycle. We own the platforms for model training, the infrastructure for model evaluation and experimentation, and the routing layer that manages inference across multiple providers.
We work at the intersection of research and production: translating cutting-edge ML models into reliable, scalable systems that run in customer environments. We collaborate closely with Research, Infrastructure, and Product teams to ensure models train efficiently, serve reliably, and deliver exceptional user experiences.
The team values technical rigor, pragmatic decision-making, and building systems that others love to use.
We're hiring a Staff ML Infrastructure Engineer to own the platforms powering Decagon's model training and inference. You'll build distributed training systems, design inference architecture across multiple providers, and create the frameworks that let our Research and Product teams ship faster.
This role is for someone who thrives on technical depth, can lead multi-quarter initiatives, and wants to shape the long-term architecture of our ML stack.
In this role, you will
Design and build distributed training platforms for LLM and multimodal fine-tuning and post-training at scale
Integrate state-of-the-art training algorithms into production pipelines
Own inference architecture and multi-provider routing, including failover and optimization
Lead initiatives to improve latency and cost efficiency across the training and serving stack
Build evaluation and experimentation infrastructure that enables rapid, reliable iteration
Drive technical direction, mentor engineers, and establish best practices for ML infrastructure
Your background looks something like this
10+ years building ML infrastructure or production systems at scale
Deep experience with distributed training: multi-node GPU clusters, fault tolerance, and optimization
Strong understanding of LLM inference: latency optimization, provider tradeoffs, and serving architecture
Proven track record leading complex, multi-quarter technical projects
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
