About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the TeamThe ML Infrastructure team builds the systems that power every stage of Decagon's model lifecycle. We own the platforms for model training, the infrastructure for model evaluation and experimentation, and the routing layer that manages inference across multiple providers.
We work at the intersection of research and production: translating cutting-edge ML techniques into reliable, scalable systems that run in customer environments. We collaborate closely with Research, Infrastructure, and Product teams to ensure models train efficiently, serve reliably, and deliver exceptional user experiences.
The team values technical rigor, pragmatic decision-making, and building systems that others love to use.
We're hiring a Staff ML Infrastructure Engineer to own the platforms powering Decagon's model training and inference. You'll build distributed training systems, design inference architecture across multiple providers, and create the frameworks that let our Research and Product teams ship faster.
This role is for someone who thrives on technical depth, can lead multi-quarter initiatives, and wants to shape the long-term architecture of our ML stack.
In this role, you will
Design and build distributed training platforms for LLM and multimodal fine-tuning and post-training at scale
Implement and integrate state-of-the-art training algorithms into production pipelines
Own inference architecture and multi-provider routing, including failover and optimization
Research and implement inference optimizations including quantization, speculative decoding, and batching strategies
Lead initiatives to improve latency and cost efficiency across the training and serving stack
Build evaluation and experimentation infrastructure that enables rapid, reliable iteration
Drive technical direction, mentor engineers, and establish best practices for ML infrastructure
Your background looks something like this
8+ years building ML infrastructure or production systems at scale
Deep experience with distributed training: multi-node GPU clusters, fault tolerance, and optimization
Strong understanding of LLM inference: latency optimization, provider tradeoffs, and serving architecture
Proficiency in Python and modern ML frameworks (PyTorch, JAX, or TensorFlow)
Proven track record leading complex, multi-quarter technical projects
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$300K – $430K + Offers Equity
Top Skills
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
