The Role
Develop product features for ML, design pipelines, implement capabilities, conduct A/B testing, and collaborate across teams to enhance AI-driven experiences.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship
We are seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
What you'll do
- Develop product features that can improve performance via feedback loops
- Design pipelines for fine-tuning LLMs
- Design and implement end-to-end product capabilities, including frontend and backend components
- Drive a/b tests to iterate and improve product features and ML capabilities continuously
- Work with our Platform, SRE and Data Infrastructure teams to support production needs for ML services
- Follow advancements in AI and ML, and participate in discussions about them with the ML and research teams
What you'll need
- Strong architectural skills, with proven experience designing complex software systems
- Strong engineering skills, with at least an intermediate level skill in Python
- Experience implementing technical solutions, tackling tough engineering problems to help build our products.
- Experience building and deploying production ML models to solve real-world problems
- A Bachelor’s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience
- Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others
What we'd like to see
- Experience working on AWS and familiarity with CI / CD tools
- Experience with Athena, Kafka and a strong background in databases
- Experience managing software infrastructure for engineering teams
- Knowledge of additional languages such as SQL, Go, Javascript, or Typescript are not necessary but will help you work in cross-functional teams
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.
Top Skills
AWS
Ci/Cd
Go
JavaScript
Kafka
Python
SQL
Typescript
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
