The Role
Provide L2 IT support for end users: install/configure systems, troubleshoot hardware/software and LAN/WAN issues, use remote tools, own incidents end-to-end, follow ITIL incident/change/problem processes, create support reports, assist new-user setups, and evaluate new technology to improve user experience.
Summary Generated by Built In
PH-Prof II IT Infra & Operations
Responsibilities
- L2 support to users of a large customer remotely or in house support.
- Improve usability of end devices and ensure that business users have a pleasant IT experience.
- Deliver exceptional customer service.
- Must have Good Technical Skills.
- Must have great and strong communication skills.
- Strong interpersonal communication and relationship-building skills.
- Resolve issues, or engage with the right team, to solve the issue
- Should own the issue, and end to end resolution.
- IT Support Duties and Responsibilities
- Engage with employees for any IT issues and provide them satisfactory resolution.
- Customer Service, ownership of the issue and end-to-end resolution is the key.
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Test, evaluate, and make decisions about new technology for the business.
- Identify and fix LAN and/or WAN connectivity issues
- Where required escalate issues to relevant group
- Experience in guiding user on the phone or chat and troubleshooting issues.
- Use remote connection tools, to identify and fix issues.
- Knowledge of ITIL processes –Incident, Change and Problem management.
Experience
- Bachelor’s Degree preferred.
- At least 3 years progressive experience in a technical support role desired.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What’s in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: https://www.facebook.com/r1rcmphilippines
#R1Philippines #AllTogetherBetterinR1PH
Skills Required
- Good technical skills in desktop and IT support
- Strong verbal and written communication skills
- Interpersonal and relationship-building skills
- Experience guiding users via phone or chat and troubleshooting
- Use of remote connection tools to diagnose and fix issues
- Install and configure software and computer systems
- Troubleshoot and resolve software or hardware issues
- Identify and fix LAN and/or WAN connectivity issues
- Knowledge of ITIL processes (Incident, Change, Problem management)
- Analyze logs and maintain technical support procedures and reports
- Bachelor's Degree
- At least 3 years progressive technical support experience
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
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The Company
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
