The Intelligence Tooling & Enablement is a new internal-facing platform team dedicated to introducing and enabling various AI based solutions to the entire engineering organization. This Team will be focused on defining a vision and modernize software development process by creating services, adjusting processes, documentation, or whatever else is helpful in order to transform Outreach Engineering into an AI first organization. This wide and intentionally vague charter encompasses a slew of evolving topics. We try to proactively get ahead and build the tooling, systems, and training needed for all our engineering teams to adopt a new era of software development and set them up for success by improving development workflow.
Primary areas of coverage:
Build AI solutions and integrate into development life cycle
Evaluate new AI solutions appearing on the market
introduce tooling for administration such as performance or AI credit consumption monitoring
Defining and tracking operational excellence standards
The charter is wide, the opportunities for organizational impact are boundless, and we have your back to try new things and see if they stick and do, in fact, make everyone more efficient.
The Role
We are looking for a highly skilled and experienced Software Engineer to contribute as part of this new team to help offer a great service and experience to their fellow colleagues in the other feature engineering teams. Here you are expected to have a real impact on the engineering platform, helping evolve our technology stack and build reusable components that help the other backend teams.
This role will pave the way to improving the developer experience by creating internal frameworks, SDKs, pipelines, and platforms that accelerate the entire AI development lifecycle.
If a wide leeway to improve developer productivity and production reliability sounds exciting to you, come talk to us!
Your Daily Adventures Will Include
Directly contributing to the vision, strategy and roadmap for the Intelligent Tooling and Enablement Team
Driving excellence by providing quality code, performance, maintainability
Identifying common themes in upcoming projects and building common frameworks to help teams build them faster
Working with engineering teams to find out where we need to invest in more tooling
Triaging feedback and bugs from users
Engaging with the open-source community
Building reliable core service libraries so feature teams can focus on business logic
Our Vision Of You
Experience maintaining shared libraries, especially open-source libraries
Experience with container-based workflows and services, especially Kubernetes
Experience building production monitoring to track service and website health
Experience with Golang (used extensively by the Dev Tooling team)
Familiarity with Typescript, Python, and Ruby (used elsewhere in the company)
Hands-on experience with AI coding assistants, AI-based testing tools, and automation frameworks used in modern software engineering.
Familiarity with modern AI technologies such as LLMs, prompt engineering, RAG architectures, model evaluation, and AI-assisted development tools.
Strong knowledge of development workflows including planning, coding, testing, CI/CD, and deployment.
Experience with modern cloud environments and AI infrastructure (AWS, Azure, or GCP).
Understanding of how to connect AI systems with enterprise data sources (documentation systems, code repositories, ticketing systems).
Skills Required
- Experience maintaining shared libraries
- Experience with container-based workflows and services
- Experience building production monitoring
- Experience with Golang
- Familiarity with Typescript, Python, and Ruby
- Hands-on experience with AI coding assistants
- Familiarity with modern AI technologies such as LLMs
- Strong knowledge of development workflows
- Experience with modern cloud environments
- Understanding of connecting AI systems with enterprise data
Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
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Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
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Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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