- Develop, test, and deploy AWS Lambda functions primarily in Python supporting serverless, event-driven data engineering workflows and authentication processes
- Build and maintain RESTful and GraphQL APIs using AWS API Gateway and related services
- Customize AWS Cognito user pools via Lambda triggers to implement authentication workflows, MFA, and token management
- Develop responsive frontends using React.js or comparable frameworks for onboarding, authentication, and data presentation
- Implement scalable data engineering pipelines for ingestion and processing by integrating external APIs, webhooks, and event streams
- Collaborate with architecture and DevOps teams to develop and maintain Infrastructure as Code using Terraform and CloudFormation
- Write secure, reusable IaC code provisioning backend cloud resources such as Lambda, API Gateway, Cognito, databases, caches, and queues
- Participate in CI/CD pipeline configuration to automate infrastructure and application deployments
- Ensure code meets security best practices including encryption, PII protection, and audit logging
- Integrate cloud contact center services such as Amazon Connect with backend systems for customer engagement
- Participate actively in Agile development processes, including code reviews and sprint planning
- Troubleshoot, debug, and optimize applications for performance and availability
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
- 8+ years development experience with 3+ years focused on AWS serverless and data engineering environments
- Strong proficiency in Python for backend Lambda functions
- Solid expertise in JavaScript (Node.js backend, React frontend)
- Hands-on experience with AWS API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, and S3
- Experience customizing Cognito flows with Lambda triggers (pre-signup, authentication, MFA)
- Familiarity with building and maintaining data engineering pipelines for ingestion, normalization, and enrichment via APIs and webhooks
- Practical experience writing and managing Infrastructure as Code using Terraform and/or CloudFormation
- Experience integrating IaC with CI/CD pipelines
- Strong knowledge of cloud security, encryption, and compliance best practices
- Excellent problem-solving skills and ability to work collaboratively
- Experience integrating with cloud contact center platforms such as Amazon Connect
- Familiarity with containerization (Docker) and orchestration (ECS, EKS)
- AWS Developer Associate or similar certification
- Experience with Agile/Scrum and DevOps culture
- Nice to have: Experience with AI tools or automation in customer support/service domains using AWS AI/ML tools like SageMaker, Comprehend, or Lex
- Nice to have: Familiarity with Zendesk APIs and its ecosystem, including integrations with customer service platforms
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- 8+ years development experience with 3+ years focused on AWS serverless and data engineering environments
- Strong proficiency in Python for backend Lambda functions
- Solid expertise in JavaScript (Node.js backend, React frontend)
- Hands-on experience with AWS API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, and S3
- Experience customizing Cognito flows with Lambda triggers (pre-signup, authentication, MFA)
- Experience building and maintaining data engineering pipelines for ingestion, normalization, and enrichment via APIs and webhooks
- Practical experience writing and managing Infrastructure as Code using Terraform and/or CloudFormation
- Experience integrating IaC with CI/CD pipelines
- Strong knowledge of cloud security, encryption, and compliance best practices
- Excellent problem-solving skills and ability to work collaboratively
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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