Zendesk is looking for an experienced Staff Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day, and the Edge team is on the critical path for every one of them. Our services route traffic across Zendesk’s global cloud infrastructure and provide critical protections for back-end product services. We own Zendesk’s CDN, Cloud firewall, load balancing, proxying tier, and more. We care deeply about best practices, modern technologies, observability and systems resilience.
What you get to do every dayBuild and manage our best-in-class proxy tier servicing billions of HTTP requests per day.
Manage our global CDN platform that ships assets to clients’ browsers efficiently.
Work collaboratively with a niche team of experienced engineers.
Ship code to production and improve the experience of millions of Zendesk users.
Be a second set of eyes for your peers' code, changes and deployment plans.
Use a best-in-class modern technology stack: AWS, Cloudflare, Kubernetes, Terraform, Go, etc.
Use DevOps best practices: we build it, we run it.
You’re a proactive member of the team, always wanting to improve processes and procedures.
You’re asking questions that ensure we’re on the right direction.
You’re keen on planning the deployment of complex changes and long term design decisions.
5+ years work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems.
5+ years experience with edge-related technologies: HTTP, TLS, load balancing, Reverse Proxying, CDN, DNS etc.
Hands-on experience in shipping highly scalable server-side solutions in a continuous integration environment, requiring extensive cross team collaboration.
Hands-on experience working with Linux, Docker, and Kubernetes.
Hands-on experience with AWS or similar cloud computing platforms.
Deep experience in modern SaaS companies.
A passion for identifying problems and fixing them. You run towards the fires.
Strong writing skills. You understand the need to document first in a remote, async work environment.
Knowledge of caching solutions and experience with CDN solutions (Cloudflare, CloudFront, Fastly, etc.)
Experience observing systems via metrics and traces using cloud based Observability tools.
Experience, or willingness to learn, writing code in Go.
AWS, Cloudflare, Envoy, OpenResty
IaC: Terraform
Kubernetes, Docker
Golang
Spinnaker, GitHub, Datadog
#LI-AO1
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- 5+ years work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems.
- 5+ years experience with edge-related technologies: HTTP, TLS, load balancing, Reverse Proxying, CDN, DNS.
- Hands-on experience in shipping highly scalable server-side solutions in a continuous integration environment.
- Hands-on experience working with Linux, Docker, and Kubernetes.
- Hands-on experience with AWS or similar cloud computing platforms.
- Deep experience in modern SaaS companies.
- Strong writing skills and ability to document work for a remote, asynchronous environment.
- Knowledge of caching solutions and experience with CDN solutions (Cloudflare, CloudFront, Fastly, etc.).
- Experience observing systems via metrics and traces using cloud-based observability tools (e.g., Datadog).
- Experience, or willingness to learn, writing code in Go.
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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