Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The Customer Experience (EAA-CX) sub-organization within Coinbase's Enterprise Applications and Architecture (EAA) group builds and operates the secure, Tier-1 platforms that power internal investigative and support workflows for approximately 7,000 specialists across CX, Compliance, Legal, Global Investigations, and Trust and Risk. As a Staff Software Engineer, you'll operate as a technical anchor across 8 globally distributed EAA-CX engineering squads, identifying high-leverage AI and developer-experience opportunities, architecting solutions on Coinbase's production AI infrastructure, and driving platform excellence that raises Tier-1 engineering quality across the portfolio.
What you'll do:
- Own the EAA-CX AI maturity and developer-experience roadmap in partnership with engineering leadership, embedding with squads to surface opportunities, prototyping on Coinbase's existing AI platform, and driving adoption through working demos and feedback loops.
- Lead platform excellence workstreams that improve reliability, observability, change-failure rate, and operational readiness for Tier-1 systems, partnering with engineering managers to ensure practices persist on the teams.
- Define build-versus-buy strategy for developer-experience and AI tooling across EAA-CX, evaluating what to build internally, adopt from partner teams, procure from vendors, or retire.
- Provide Staff-level architectural coverage across squads facing complex challenges, ramping in to land architecture or delivery and ramping off while maintaining portfolio-wide coherence.
- Build highly reliable, secure distributed backend services with full SLO ownership, observability, and incident response, ensuring automated outputs and production changes are traceable, reviewable, and safe in a regulated environment.
Required Skills and Experience:
- 8+ years of software engineering experience with a demonstrated track record architecting and delivering large-scale distributed systems, including deep proficiency in backend service design, API development (gRPC, MCP, GraphQL), and scalable microservices architectures.
- Proven ability to independently lead ambiguous, high-impact technical initiatives from whiteboard to production across multi-team problem spaces, writing high-quality, well-tested code that sets the standard for others.
- Strong experience with cloud-native infrastructure including AWS, Kubernetes, Terraform, CI/CD pipelines, event-driven architectures (Kafka, MQ), distributed caching, and SQL or NoSQL databases.
- Track record building secure, compliant internal tools or platforms with deep appreciation for security controls, access management, audit logging, and data governance in a regulated environment.
- Experience building or integrating with agentic AI systems including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail frameworks, with proficiency in Go and willingness to work across Python.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job #: P67493
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Skills Required
- 8+ years software engineering experience architecting and delivering large-scale distributed systems
- Deep proficiency in backend service design and API development (gRPC, MCP, GraphQL) and scalable microservices architectures
- Proven ability to lead ambiguous, high-impact technical initiatives from design to production and write high-quality, well-tested code
- Hands-on experience with cloud-native infrastructure: AWS, Kubernetes, Terraform, and CI/CD pipelines
- Experience with event-driven architectures and systems: Kafka or MQ, and distributed caching (Redis or Memcached)
- Experience with SQL or NoSQL databases
- Track record building secure, compliant internal tools/platforms with security controls, access management, audit logging, and data governance in regulated financial services
- Experience building or integrating with agentic AI systems: MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, evaluation and guardrail frameworks
- Proficiency in Go and willingness to work across Python
- Responsible use of generative AI with human oversight to deliver business-ready outputs
What the Team is Saying
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Coinbase Compensation & Benefits Highlights
How does Coinbase ensure its pay and bonus plans are competitive?
Coinbase uses a market-driven, pay-for-performance approach to keep pay and bonus plans competitive. Coinbase regularly benchmarks roles against leading technology and fintech companies using external market data and reviews its compensation programs on a recurring basis to ensure salary, bonus, and equity remain aligned with the broader market and business goals. Annual bonus and equity programs are tied to both company results and individual impact, so when Coinbase and its people perform, total rewards reflect that performance.
Coinbase Insights
What We Do
Crypto creates economic freedom by ensuring that people can participate fairly in the economy, and Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom for more than 1 billion people. We’re updating the century-old financial system by providing a trusted platform that makes it easy for people and institutions to engage with crypto assets, including trading, staking, safekeeping, spending, and fast, free global transfers. We also provide critical infrastructure for onchain activity and support builders who share our vision that onchain is the new online. And together with the crypto community, we advocate for responsible rules to make the benefits of crypto available around the world.
Why Work With Us
We have the opportunity to accelerate the pace of innovation in the world by building an open financial system. Our vision is to create more economic freedom in the world, to help people control their own wealth, start companies, have financial privacy, and participate in the global economy. And to get us there, we focus, build and move as a team.
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Employees work remotely.
Coinbase is remote-first, which enables us to innovate, build and move quickly. Our teams are able to work effectively from around the globe with time for in-person offsites and team meetups to enhance collaboration and connection.
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