Our Opportunity:
Chewy is seeking a Staff Software Engineer to join an established technology team within our Discovery organization in Bellevue, WA. At Chewy, it is our mission to be the most trusted and convenient destination for pet parents (and partners) everywhere. As part of the Search and Listings team, you will lead the design and implementation of next generation chatbot and search systems that power intelligent, personalized, and delightful customer experiences at Chewy. You will work closely with multi-functional partners in Data Science, Cloud Engineering, and Product to architect and implement scalable systems that leverage large language models, conversational AI, and vector search. You'll be a technical leader guiding end-to-end delivery - from design and prototyping to producing services and deploying them on cloud-based infrastructure.
What You'll Do:
- Lead the design, implementation, and delivery of large-scale, distributed software systems that enable customer insights and personalization in search.
- Lead the design and development of large-scale chatbot and conversational AI services used by millions of customers.
- Collaborate with Principal Engineers to define technical vision and architecture for key Discovery systems, ensuring scalability, performance, and maintainability.
- Collaborate with cross-functional teams to translate business objectives into robust, scalable engineering solutions.
- Mentor and guide engineers across multiple levels, encouraging technical growth and high-quality delivery.
- Drive initiatives that improve developer efficiency, system observability, and operational excellence.
What You'll Need:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 12+ years of professional software engineering experience, with at least 2+ years in a Staff- or Principal-level technical leadership role.
- Proven success designing and delivering high-performance, distributed systems or large-scale backend services.
- Strong proficiency in one or more modern programming languages (e.g., Java, Kotlin, Python).
- Proficiency in Terraform and Jenkins
- Deep understanding of system design, architecture patterns, and cloud-based deployment (AWS, GCP, or Azure).
- Strong understanding of LLM architectures, embeddings, and vector databases (e.g., Qdrant, Pinecone, Milvus, FAISS).
- Demonstrated ability to drive cross-team technical initiatives and influence architectural decisions.
- Strong communication and collaboration skills, with the ability to partner effectively across engineering, product, and data science teams.
Bonus:
- Experience in e-commerce or retail.
- Exposure to product-facing integration of ML features.
- Experience with modern search systems and Vector Search.
- Contributions to open-source LLM or chatbot frameworks.
- Prior experience mentoring and growing engineers into more senior technical roles.
- Advanced degree (MS or PhD) in Computer Science or related field.
#LI- SA2
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$169,500-$271,500 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
