We are seeking a Staff Engineer / Staff Architect to provide end-to-end technical leadership across our Jumper AI / Conversational Commerce platform. This role spans backend systems, frontend architecture, cloud infrastructure, and platform design, with responsibility for guiding teams building Journey Builders, event-driven orchestration engines, commerce and payment platforms, and multi-channel messaging systems.
You will operate at the architecture and system design layer, working across multiple teams and domains rather than owning a single feature. The role requires deep technical judgment, strong communication skills, and the ability to balance product velocity with long-term platform health.
Your key responsibilities:- Define and evolve platform architecture across backend, frontend, and cloud infrastructure.
- Lead architectural design for complex systems, including workflow orchestration engines, Journey Builders, commerce, and messaging platforms.
- Establish architectural principles, patterns, and standards that scale across teams and products.
- Provide technical leadership for distributed, event-driven backend systems with strong reliability guarantees.
- Guide frontend architecture for complex, high-scale products, ensuring performance, consistency, and usability.
- Drive cloud-native design on Google Cloud Platform with a focus on scalability, resilience, and operational excellence.
- Act as a trusted technical advisor, mentoring senior engineers and influencing cross-team technical decisions.
- 12+ years of experience building and operating large-scale, production-grade software systems.
- Deep expertise in distributed systems, microservices architecture, and event-driven platforms.
- Strong hands-on background in backend system design using Python or similar ecosystems.
- Proven experience designing workflow engines, routing systems, or stateful execution platforms.
- Solid understanding of frontend architecture principles and performance considerations for complex UIs.
- Strong cloud architecture experience, preferably on Google Cloud Platform.
- Ability to communicate complex technical concepts clearly and influence decisions across engineering, product, and leadership teams.
Experience we consider a plus:
- Prior experience as a Staff Engineer, Principal Engineer, or Platform Architect.
- Experience defining internal platform standards adopted by multiple teams.
- Exposure to SRE practices such as SLIs, SLOs, and error budgets.
- Experience working on revenue-critical, high-traffic, or regulated systems.
- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependent coverage
- Educational Assistance Reimbursement Program
- Opportunities for reimbursement for conferences, trainings, and other personal development events
- Maternity and Paternity Leave
- Ask recruiter for country specific information
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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