Staff Software Developer, Team Lead

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary:
At Genesys, we’re transforming the customer experience landscape through empathy, AI innovation, and global impact. The Quality Management (QM) team within Genesys Cloud enables organizations to improve customer interactions through secure recording, intelligent evaluations, and actionable insights. As a Staff Software Developer (Team Lead), you’ll use your technical expertise to design and deliver new features while driving continuous improvement across existing services. You’ll work in an AI-first environment that values innovation, experimentation, and collaboration—leveraging both proven and emerging technologies to build scalable, high-performance microservices within our world-class SaaS platform. This is a growth-focused opportunity to make a tangible impact on the way customers and agents interact every day.

Key Responsibilities:

• Develop, maintain, and scale cloud applications built on AWS infrastructure.

• Design and implement high-quality new features across the full development lifecycle, including requirements, architecture, design, planning, estimation, implementation, testing, and documentation.

• Champion and adopt AI-first development workflows using tools such as Amazon Q, Cursor, and AI code assistants to enhance productivity and code quality.

• Lead and mentor a small team of up to three engineers, providing technical guidance and ensuring alignment with project objectives.

• Provide technical expertise and training to peers across the organization in specialized areas.

• Collaborate closely with cross-functional teams to design workflows that incorporate human-in-the-loop and AI-in-the-loop approaches.

• Support production environments, manage support inquiries, and proactively address production issues.

• Drive software design and architecture discussions with a focus on scalability, availability, and reliability.

• Stay current with emerging technologies, including AI tools and development practices, and apply them effectively to ongoing and future projects.

Minimum Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline.

• Minimum of 7 years of professional software development experience in back-end, front-end, or full-stack environments.

• Demonstrated proficiency in using AI technologies and tools for software development and quality improvement.

• Strong expertise in software design and implementation for large, complex systems.

• Hands-on experience with the full software development lifecycle, from concept to deployment and support.

• Proven ability to design and implement scalable, reliable, and highly available software solutions.

• Experience leading small engineering teams and delivering high-impact projects.

• Proficiency in developing and consuming REST APIs.

• Deep understanding of microservices architecture and multi-tenancy principles.

• Working experience in Unix-based environments (Linux, macOS).

Technology Stack:

• Frontend: JavaScript, HTML/CSS, React/Redux, Knockout

• Backend: Java, Spring Boot, Python

• Cloud & Infrastructure: AWS (EC2, S3, CloudFormation, CloudWatch, Lambda, DynamoDB, Kafka, ElastiCache (Redis), SQS)

About Genesys:
Joining Genesys means being part of a team that’s redefining how companies engage with their customers. We empower organizations to deliver exceptional experiences through the power of AI and the cloud, creating meaningful connections that drive business success.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.