Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We are hiring a Staff Site Reliability Engineer (SRE) to join the Center for Data & Insights (CDI) in the US and play a critical role in advancing the reliability, scalability, performance, and security of Crunchyroll's consumer-facing data platforms. As a senior technical leader, you will partner closely with Engineering, Data, Infrastructure, Product, and Security teams to design and operate resilient cloud-native systems that power critical business and customer experiences. You will drive initiatives across observability, incident management, automation, capacity planning, disaster recovery, and operational excellence while helping teams adopt modern SRE practices such as SLIs, SLOs, and error budgets.
The ideal candidate combines deep expertise in large-scale distributed systems with a strong sense of ownership, collaboration, and service leadership. You are passionate about building highly reliable platforms, eliminating operational toil through automation, and enabling engineering teams to move quickly and safely. In addition, you will champion SecOps best practices by driving vulnerability management, supporting penetration testing initiatives, improving security observability, strengthening cloud and Kubernetes security controls, and ensuring operational readiness for emerging threats. This is a unique opportunity to shape reliability and security engineering practices across CDI while helping build a world-class data and insights ecosystem that enables informed decision-making throughout Crunchyroll.
Core Areas of Responsibility- Reliability Engineering: Define, measure, and continuously improve the reliability, availability, and performance of CDI platforms through SLIs, SLOs, and error budgets.
- Operational Excellence: Establish and drive best practices for incident management, root cause analysis, postmortems, and service ownership across engineering teams.
- Observability & Monitoring: Build and evolve comprehensive monitoring, logging, tracing, and alerting capabilities to enable proactive issue detection and rapid resolution.
- Automation: Identify operational inefficiencies and develop automation, self-service capabilities, and self-healing mechanisms to improve engineering productivity.
- Platform Scalability: Design and optimize cloud-native infrastructure and services to support growing business demands while maintaining performance and cost efficiency.
- Infrastructure Engineering: Drive Infrastructure as Code (IaC), platform standardization, and deployment automation to improve consistency, reliability, and operational agility.
- Capacity Planning & Performance: Lead capacity planning and performance optimization initiatives to ensure platforms can scale predictably and efficiently.
- Disaster Recovery & Resilience: Develop and regularly validate disaster recovery, backup, and business continuity strategies to ensure platform resiliency.
- Security Operations (SecOps): Partner with Crunchyroll's security team to integrate security controls, operational risk management, and security best practices into platform operations and engineering workflows.
- Vulnerability Management: Own the triage and remediation of identified vulnerabilities across infrastructure, platform, container, and application security vulnerabilities through established Crunchyroll vulnerability management processes.
- Penetration Testing & Security Remediation: Support penetration test scoping activities by providing technical context on CDI platforms. Own the triage, prioritization, and remediation of resulting findings to drive timely resolution and strengthen platform security posture.
- Cloud & Kubernetes Security: Implement and maintain secure cloud, container, and Kubernetes environments following least-privilege, defense-in-depth, and Zero Trust principles.
- Cross-Functional Leadership: Collaborate with Engineering, Data, Product, Infrastructure, and Security teams to drive reliability, scalability, and security initiatives across CDI.
- Mentorship & Engineering Excellence: Mentor engineers and champion a culture of operational excellence, reliability, ownership, continuous improvement, and security awareness.
We get excited about candidates like you, because…
- 12+ years of experience in Site Reliability Engineering (SRE), Platform Engineering, Infrastructure Engineering, or related disciplines, with a proven track record of operating and scaling production-critical systems.
- Deep expertise in Kubernetes and GCP, including the design, deployment, and operation of highly available, cloud-native platforms at scale.
- Strong Infrastructure as Code (IaC) experience, preferably with Terraform, and a commitment to automation, standardization, and operational efficiency.
- Solid foundation in Linux systems administration, networking, and distributed systems, with the ability to troubleshoot complex production issues across multiple layers of the technology stack.
- Proficiency in one or more programming and scripting languages, such as Go, Python, Java, or Shell, with a focus on automation and platform engineering.
- Hands-on experience with modern observability platforms and practices, including Prometheus, Grafana, OpenTelemetry, Datadog, or equivalent monitoring and telemetry solutions.
- Demonstrated expertise in incident management, service reliability, capacity planning, performance optimization, and operational excellence, including the implementation of SLIs, SLOs, and error budgets.
- Strong understanding of cloud and platform security, including container security, Kubernetes security, CI/CD security, vulnerability management, and secure infrastructure operations.
- Good to have knowledge of security frameworks and best practices, including OWASP Top 10, Identity and Access Management (IAM), secrets management, Secure Software Development Lifecycle (SSDLC), and security-by-design principles.
- Excellent collaboration, communication, and technical leadership skills, with experience influencing architectural decisions, driving cross-functional initiatives, and mentoring engineers in reliability and operational best practices.
The Center for Data and Insights (CDI) is a service-oriented, horizontal organization uniquely positioned within the company to serve as the trusted, unbiased source of timely, data-driven insights for Crunchyroll. Our vision is to inspire, support, and guide our stakeholders to be data-aware and build the systems of intelligence to discover insights and act on them. We have built a highly functional organization that truly believes in being a responsive partner, with the utmost curiosity, unwavering accountability and the courage to lead with actions.
Why you will love working at CrunchyrollIn addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Skills Required
- 12+ years of experience in Site Reliability Engineering, Platform Engineering, Infrastructure Engineering, or related disciplines
- Proven experience operating and scaling production-critical systems
- Deep expertise in Kubernetes and GCP, including highly available cloud-native platforms
- Strong Infrastructure as Code experience and automation expertise
- Terraform experience
- Linux systems administration, networking, and distributed systems knowledge
- Proficiency in one or more of Go, Python, Java, or Shell
- Experience with observability platforms such as Prometheus, Grafana, OpenTelemetry, or Datadog
- Expertise in incident management, service reliability, capacity planning, performance optimization, SLIs, SLOs, and error budgets
- Understanding of cloud security, container security, Kubernetes security, CI/CD security, vulnerability management, and secure infrastructure operations
- Knowledge of OWASP Top 10, IAM, secrets management, SSDLC, and security-by-design principles
- Excellent collaboration, communication, technical leadership, cross-functional influence, and mentoring skills
What the Team is Saying
Crunchyroll Compensation & Benefits Highlights
-
Healthcare Strength — Healthcare is described as fully covered in the U.S., with dental and vision plus HSA/FSA options, and access to Sony Pictures’ comprehensive medical programs and resources. Family-building and caregiving supports such as fertility coverage and backup care are also documented in Sony’s benefits materials.
-
Retirement Support — Retirement support includes a 401(k) plan administered via Sony with an employer match and documented first‑day eligibility/enrollment timelines. Plan guides and SPDs are accessible through the Sony benefits hub.
-
Leave & Time Off Breadth — Time away is framed around Flexible Time Off in U.S. roles alongside paid parental leave. Additional paid leave types and hybrid work practices are referenced across public materials and listings.
Crunchyroll Insights
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
Gallery
Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
