Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Staff Security Engineer for the EU Sovereign Cloud on the Genesys Cloud Security Operations team, you will be a deep technical expert and leader, responsible for solving the most complex and ambiguous security challenges. Based in Frankfurt, you will drive the technical direction of the team and provide architectural guidance, influencing our security strategy from a hands-on perspective.
Key Responsibilities:
- Serve as the go-to technical expert and security engineer, providing strategic guidance and deep knowledge on security controls and tooling.
- Identify and solve new, ambiguous security problems by leading and implementing novel technical solutions.
- Lead and architect advanced change management and security review processes, driving security requirements and standards across the organization.
- Drive strategic initiatives to continuously improve our security posture through advanced automation and new security service design.
- Lead the configuration and management of our EDR solutions, providing strategic guidance to optimize threat detection and response capabilities.
- Oversee and lead quarterly vulnerability and network segmentation scanning initiatives, and implement a process for consistent cloud security group reviews.
- Act as a primary technical liaison with the commercial team, leading collaborative projects to enhance security controls and a secure architecture.
- Mentor and guide other engineers, helping to build their technical skills and security knowledge.
- Participate in the on-call rotation to support critical security operations.
Qualifications:
- Must be a citizen of, and reside in, the European Union.
- Must be able to work independently
- Extensive experience in a senior-level security role in cloud technologies, preferably AWS.
- Proven track record of driving and implementing security initiatives with minimal oversight.
- Expertise in security automation, scripting, and infrastructure-as-code.
- Deep knowledge of vulnerability management, EDR, and cloud security posture management.
- Experience with advanced monitoring and incident response platforms.
- Strong leadership skills with the ability to mentor other security professionals and communicate complex technical concepts to a variety of audiences.
- Eagerness to learn in a fast-paced environment.
Desirable (but not required):
- Experience using AI technologies (e.g., Bedrock, ChatGPT, Cursor) for security-related tasks is a plus.
- Certifications: AWS, Security+, SANS GCIH, or equivalent.
- Knowledge in:
- SAST, SCA, and CSPM tools.
- EDR tools.
- SIEM and SOAR technologies.
- Logging solutions (e.g., Splunk, SumoLogic).
- Vulnerability scanning solutions.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
