Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To support our continued growth and scale, we are seeking a high-impact, hands-on Staff Salesforce Developer with the strategic mindset of a Solutions Architect to join our IT Applications Delivery organization based in San Ramon, CA. This senior IC role blends deep Salesforce engineering with architecture and product thinking. You’ll partner with business and delivery leaders to design end-to-end solutions, then hand off for execution to delivery partners and advanced delivery teams. You’ll set technical direction, elevate solution quality, and mentor developers while solving complex problems that drive impact for Five9.
This role reports to the Director of Enterprise Applications and partners closely with business leaders, business analysts, engagement leads, and offshore development teams.
Key Responsibilities
- Lead end-to-end solution design across Sales, Service, Experience, CPQ/Revenue Clouds and Certinia PS Cloud.
- Design and develop scalable solutions that enable revenue growth, operational efficiency, and an enhanced sales and service experience for internal teams.
- Translate ambiguous business outcomes into actionable solution roadmaps, epics, and technical designs and define non-functional requirements (NFRs) and SLAs for scale, resiliency, and maintainability.
- Provide hands-on technical leadership and develop mission-critical components using Apex, Lightning Web Components (LWC), Flows, and platform services where appropriate, establishing patterns for clean architecture and testability.
- Partner with product owners, business stakeholders, and delivery leaders to run discovery, architecture reviews, and solution walkthroughs, ensuring designs are implementation-ready for offshore delivery.
- Drive integration strategy with other enterprise applications using REST/SOAP APIs, events, and iPaaS platforms such as Workato, defining canonical models, error handling, idempotency, and observability patterns.
- Strengthen DevSecOps practices by partnering with platform engineering to enhance CI/CD pipelines (e.g., Flosum, Gearset, Git), automated testing, static code analysis, and release governance across multi-sandbox landscapes.
- Serve as a multiplier and mentor by providing technology guidance to junior developers and coaching senior engineers; lead architecture guilds, brown bags, and pattern reviews to uplift delivery velocity and quality.
Key Requirements:
- Bachelor’s degree in Information Systems, Computer Science, or a related field; advanced degree a plus.
- Salesforce certifications: Salesforce Platform Developer II required; Architect certifications preferred (e.g., Application Architect, System Architect, Integration Architect).
- 8+ years of progressive Salesforce development and solution design experience, including significant leadership in architecture for complex, multi-cloud implementations.
- Expert-level proficiency with Apex, LWC, SOQL, platform events, asynchronous processing, and declarative automation (Flow Builder) with strong judgment on when to use code vs. configuration.
- Demonstrated leadership designing resilient, performant solutions with complex security/sharing and high-throughput integrations and a proven history of simplifying complex systems.
- Deep understanding of Salesforce data model, governor limits, transaction control, caching strategies, and performance tuning at scale.
- Prior experience with CPQ or Revenue Cloud (RLM) is highly preferred.
- Optional: Integration background with REST/SOAP, middleware/iPaaS (e.g., Workato), and event-driven patterns, plus familiarity with canonical data models and API lifecycle management.
- Track record of mentoring engineers, establishing standards and reusable assets, and elevating engineering culture.
- Exceptional communication and stakeholder management skills and comfort facilitating executive reviews as well as deep technical discussions.
- Must be based near San Ramon, CA, with the ability to work hybrid on-site with business and delivery leaders.
Why You’ll Love This Role:
- You’ll be the architecture and technical thought leader for high-impact initiatives that are strategic to Five9’s growth and scale.
- You’ll shape how we use Salesforce to solve complex business problems, creating solutions that are robust, extensible, and measurable.
Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
