Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe're looking for a Staff Researcher to join the Regional Experience team in London. You'll be part of Wise's global mission to build an open and fair financial system.
At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time, and ensuring that our product is truly tailored for all of our customers, regardless of the region they live in, has never been more important in achieving our mission.
Your mission:
We're looking for a Staff Researcher to join our Regional tribe, focusing on Growth in North America and APAC markets. You'll be working with cross-functional teams to understand customer needs and behaviours in these regions, and help shape the products and services we build for them.
For this role in particular, the emphasis will be on finding ways to scale how we evaluate Wise products before we roll them out to more markets across the world. Through a combination of hands-on research, operational frameworks, and coaching of others, you’ll have an opportunity to ensure that those products meet the expectations of Wise’s customers all over the world.
You'll also be joining a thriving research community of 20+ researchers in London, who are embedded in various teams and squads across the company, but come together regularly to learn from and support one another.
As a Staff Researcher, you'll contribute by:
Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals
Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative research, and raise the bar for quality and rigour when non-researchers on your team take it on themselves
Scaling international research - engage with vendors and agencies to scale evaluative research across our various APAC and North American markets
Articulating strategy - clearly communicate research strategy to the team and key stakeholders, positively influencing focus and priorities
Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future
Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making
Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human-centered approach to product development
Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery and impact, while maintaining research rigour and quality
A bit about you…
Research excellence:
Deep experience with research democratisation and setting up practices and processes that enable non-researchers to connect with customers and/or conduct evaluative research
Strong judgment in choosing the right research approach for different levels of ambiguity and complexity
Skilled at building decision confidence through well-designed studies and clear evidence
Expert at connecting user evidence to business outcomes that drive action
Proven track record of scaling research influence across teams and senior stakeholders
Experience with mixed-method studies and modern research tools, including thoughtful use of AI
Able to guide teams on actioning insights and work closely with designers to ideate based on findings
Top-notch presentation and storytelling skills, especially when sharing impactful insights
Research operations competencies:
Experience building iterative and repeatable evaluative research practices and/or programs
Proven ability to identify bottlenecks in research processes and find effective ways to remove them, using AI tools where appropriate
Track record of engaging with external agencies and vendors to conduct research, especially in international markets
Strategic impact:
Able to articulate research strategy and positively influence squad and team focus
Deep understanding of how research connects to team, squad and business goals
Examples of mentoring non-researchers in conducting quality research and maintaining the overall quality bar
Examples of mentoring others to create downstream impact through their growth
As a heads up, this role probably isn't for you if:
Your experience is primarily market research and/or academia
You haven’t conducted any international research or worked with external agencies to faciliate such research
You're not comfortable navigating the complexity of overseeing multiple product areas in a fast-paced environment
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Deep experience with research democratisation and enabling non-researchers to conduct evaluative research
- Proven track record scaling evaluative research and building iterative, repeatable research practices
- Experience conducting international research and engaging external agencies/vendors across APAC and North America
- Strong judgment in selecting appropriate research approaches for varying ambiguity and complexity
- Experience with mixed-method studies and modern research tools, including thoughtful use of AI
- Ability to articulate research strategy and influence senior leaders, squads, and cross-functional teams
- Proven ability to drive product impact from research insights and work closely with designers to ideate
- Experience mentoring or coaching others (researchers and non-researchers) to maintain research quality and create impact
- Excellent presentation and storytelling skills to communicate impactful insights
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
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Leave & Time Off Breadth — Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
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Parental & Family Support — Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
