Life at Plume
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
Overview
As Staff Product Manager, Small Business Products, you will own the vision and success of Plume’s small business product line. You’ll be the driving force that connects customer needs, market opportunity, and company strategy turning insights into innovative solutions that redefine how small businesses connect, protect, and thrive.
You’ll act as the product’s chief evangelist, rallying cross functional teams to deliver world class experiences and ensuring every launch is both impactful in the market and aligned with Plume’s broader mission. From shaping the roadmap and differentiating against competitors, to defining product messaging and enabling sales success, you’ll be at the center of bringing our products to life.
This is a high-visibility, high-impact role for a strategic product leader who is equally comfortable in front of customers, executives, and engineers and who thrives on translating bold ideas into products that small businesses can’t live without.
Responsibilities:
- Champion the Voice of the Customer: ensure customer needs, expectations, and outcomes are at the heart of every product decision.
- Define & Drive Strategy: set product vision, roadmap, investment priorities, and success metrics in alignment with company objectives.
- Lead the Product Lifecycle: lead from discovery and business case through design, build, launch, scale, and retirement.
- Prioritize with Purpose: translate insights, competitive analysis, and business goals into clear requirements and development priorities.
- Lead Cross-Functional Collaboration: partner with engineering, marketing, sales, support, finance, and PR to deliver market leading products.
- Advocate for Impact: ensure solutions solve real pain points, create measurable business value, and enhance customer satisfaction.
- Measure, Learn & Adapt: define metrics track performance, and use data-driven insights to iterate, improve, and inspire future development.
Qualifications:
- BS/MS/PhD in Computer Science, Engineering, or related field.
- 8-10+ years managing digitals products with. Significant experience leading mobile first solutions (iOS/Android) and delivering successful apps at scale.
- Strong track record in mobile application development (iOS, Android), web product delivery, and agile environments.
- Experience building and scaling products for SMBs or telecommunications/tech providers serving small business customers.
Experience & Skills:
- Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle.
- Proven experience employing a customer centric approach, turning customer insights and market research into differentiated product features and experiences that drive adoption, engagement and retention.
- Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the product
- Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping.
- Proficiency in Jira, Confluence, Figma and other product development tools.
- A strong technical acumen with experience discussing architecture, APIs, and platform tradeoffs with engineering teams.
- Familiar with AI/ML concepts and ability to identify opportunities to apply them in product design.
- Experience building products that scale, including handling growth in active users, evolving features, and ensuring performance, reliability, and security for business customers.
Preference given to those located in the Bay Area.
Total Compensation package would include: anticipated compensation range of $170,000.00 - $200,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. For more details please see: https://www.plume.com/careers
An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.
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About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Top Skills
What We Do
The world’s first SaaS experience platform for Communications Service Providers.
At Plume, we believe that technology isn't about moving faster. It's about making moments better. Which is why we've brought relentless focus to understanding the digital lifestyles people want to live, the spaces where they play out, and innovating ways to make digital experiences blossom. As the only open and hardware-independent solution, Plume enables the rapid delivery of new services for connected homes, small business, and beyond at massive scale. For residential subscribers, Plume delivers self-optimizing WiFi, cyber-security, access controls, and more. Our purpose-built suite of smart services turns small business networks into fully connected, business intelligence platforms. And Service Providers get robust back-end applications for unprecedented visibility and support.
Our goal is simple: to keep you in the flow with any experiences you turn on. And to help you fill the spaces that matter to you with all kinds of wonderful.
With a bias for action and love for breaking molds, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We constantly challenge ourselves to think in ways that other companies don't, and work to do what should be done (rather than what can). It’s how we've assembled a team of world-class engineers, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
We believe that the core competitive advantage in the over-the-top era resides in the ability to create new services at high cadence, deploy them at massive scale, and to orchestrate through a common data set. Our flexible, cloud-controlled platform paired with an open-source software stack decouples service creation and delivery from dependence on proprietary hardware.
