Staff Product Manager

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

What will the role entail?
Take Ownership: Own and build modules for sustained differentiation and growth. Develop
deep domain expertise and understand trends in the market. The role requires you to plan, build,
release, and measure success for an end to end modules besides also being a leader for the
team.
Be a Customer Champion: Develop a sense of empathy with our customer base to build an
understanding of various problems. The role is also a bridge between the customer and the
engineering teams to ensure focus on solving customer needs & delivering continuous value.
Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user
experiences and find the balance between solving the customer problem and shipping the right
product solution. We take pride in releasing the smallest of features while iterating and shipping
regularly.
Play as One Team: The role needs you to communicate clearly to various stakeholders of
Product development, Engineering, Marketing, Sales & Leadership teams and work together to
bring your vision to life.

Act with Urgency: Breakdown complex problems to phases to help the team make incremental
progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure
maximum customer value is achieved with the appropriate amount of work.

Qualifications

8+ years of working in global/cross-functional software teams in a software product company.
SaaS experience is preferred as you’d settle right in.
• 5+ years of core product management experience in building features for internet
software products.
• Being empathetic and having a strong listening ability to understand the other person -
may it be a customer or a stakeholder.
• Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI
and usability.
• Ability to communicate complex concepts/customer problems in a simple way to internal
& external stakeholders.
• A track record of making day-to-day data-driven decisions in a fast-evolving environment
while keeping an eye on the overall vision.
• Having worked in a mode of structured experimentation - measuring and iterating on
problems from time to time to achieve product goals.

Additional Information

These are some benefits you can expect from us in return:
Excellent compensation package including bonus
Fantastic start-up environment to learn & develop
Group contributory pension scheme & income protection
Private healthcare & travel insurance
Cycle to Work scheme & more…

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.