Staff Product Manager, Voice AI/ML

Description
General Motors pioneers the innovations that move and connect people to what matters. We see a world with zero crashes, zero emissions, and zero congestion. As we move toward this vision, software plays an integral role as it becomes more prominent in our vehicles.
Our ambition in Software & Services Product Management is to build a world-class software development culture that is part of the company's shared vision. We are creating an elite portfolio of software-defined vehicles by tightly integrating software, hardware, and services to create complete and compelling vehicle experiences for our customers.
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
Join us in shaping these core software experiences.
The Role
As a Staff Product Manager for Voice AI/ML you will define voice and multi-modal experiences for GM vehicles that leverage state-of-the-art technology. Your role requires understanding your problem space and customer opportunities, and defining and executing on a vision and strategy to deliver delightful and useful user experiences.
You will be involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with designers and engineers to implement features. You will use your full range of product management skills to produce elegantly simple features while leaning into your strategic mindset to ensure we're capturing the most impactful opportunities.
You will establish the working model for collaboration across product teams and partner with a strong cross-functional team of design, engineering, and program leaders, as well as key stakeholders including OnStar, privacy, sales, and marketing.
Being passionate about understanding and living user experiences, leveraging data to drive decisions, leading in ambiguity, and thriving in fast-paced environments while learning quickly are all crucial for the success of this position.
What You'll Do

• Own the long-term, end-to-end vision for your product area, setting strategic direction in partnership with multiple product teams
• Lead a cross-functional team of stakeholders including Design, Engineering, Program, and Product Management to create world class experiences that delight customers and meet business needs
• Drive rapid, high judgment decision-making to capture customer opportunities, and develop strategies to ensure your experiences scale rapidly across the full vehicle portfolio
• Conduct research, actively monitor emerging trends, and incorporate data and market analysis to inform, define, prioritize, and drive execution of your product roadmap
• Help drive a data-driven culture and establish and monitor key metrics to measure the quality and value of voice capabilities

Your Skills & Abilities (Required Qualifications)

• 5+ years of product management experience working on digital technology-powered products
• Bachelor's degree in technical or engineering related fields
• Expertise in creating customer experiences using data and judgment to inform decisions
• Well-established skills in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative
• Strong verbal communication and storytelling skills, with the ability to articulate complex concepts to all stakeholders
• Proven ability to balance tradeoffs between consumer needs and expectations, legal and regulatory requirements, and business objectives
• Ability to identify and drive the organization to generate key data and metrics to make sound decisions for customer experience and regulatory changes
• Willingness to travel to Michigan quarterly if located in Mountain View

What Will Give You a Competitive Edge (Preferred Qualifications)

• An MBA or a master's degree in a technical or engineering discipline
• 8+ years of consumer-facing product management experience
• Experience in voice AI, personalization, ML, and/or recommendation engines

Hybrid: This role is categorized as hybrid. The successful candidate is expected to report to the GM Global Technical Center in Warren, MI or the Mountain View Tech Center in Mountain View, CA three times per week, at minimum.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

• The salary range for this role is $168,000 to $258,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
#LI-KE2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job may be eligible for relocation benefits.
The position is subject to export control restrictions and requires the successful candidate to be either a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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