The Role
The role involves defining the product strategy and executing the roadmap for Navigation Care, leveraging AI for transformative solutions in healthcare. Responsibilities include managing the product lifecycle from prototypes to scaling and measuring success through key performance indicators.
Summary Generated by Built In
Sword Health is on a mission to free two billion people from pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.
Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.
About the navigation care team: Healthcare navigation today is broken. Members are lost in a maze of benefits, call centers, and portals. Employers pay twice, first to navigation vendors, then again for the care itself while members still struggle to find the right path. Legacy vendors are human-heavy, expensive, and slow. At Sword, we’re reimagining this from the ground up. Navigation Care is our AI Front Door: an always-available, AI-native assistant that connects members instantly to the best care option. This isn’t incremental. It’s transformative.
What you’ll do:
- Own the Navigation Care product strategy, roadmap, and execution.
- Drive the 0→1 journey: from early prototypes to scaled product, always with speed and focus.
- Use AI as the foundation, not an add-on to reinvent how members access care.
- Partner with design, engineering, and clinical leaders to deliver simple, elegant solutions that feel like a personal healthcare assistant.
- Define success through outcomes: enrollment growth, activation, retention, cost savings, client ROI, and member satisfaction.
- Ship fast, experiment constantly, and learn quickly, proving impact every step of the way.
- Lay the groundwork for a Navigation team that can scale, with the potential to grow into a Group PM or Head of Navigation role.
What We’re Looking For:
- Proven expertise: 8+ years in product management with a strong track record of building and scaling products, ideally with 0→1 experience in high-growth environments.
- Outcome orientation: Relentless focus on results, with fluency in KPIs like activation, enrollment, cost savings, and retention.
- AI fluency: Practical understanding of how AI products are built and how they replace human-heavy workflows.
- Bias for action: Thrives in ambiguity, makes decisions fast, and validates assumptions early.
- Strategic leadership: Ability to act like a mini-CEO, setting vision, aligning stakeholders, and driving execution end-to-end.
- Product craft: Mastery of discovery, lean development, and simplifying complex problems into intuitive experiences.
- Collaboration & influence: Strong communication skills to rally engineering, design, growth, and clinical teams around shared goals.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Top Skills
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
