Shiftkey

Staff Product Manager - Marketplace Onboarding

Posted 3 Hours Ago

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Hiring Remotely in New York, NY, USA

In-Office or Remote

Senior level

Healthtech • Software

The Role

The Staff Product Manager will enhance the onboarding journey for healthcare professionals, focusing on optimizing speed and compliance through AI solutions.

Summary Generated by Built In

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

ShiftKey connects healthcare professionals with facilities across diverse care settings, and our onboarding experience is the front door to that marketplace. Our Product Team operates in an augmented model - you will direct what we are building toward and our non-negotiables, while our delivery partners direct how it gets built.
We are looking for a high-ownership Staff Product Manager to reimagine our professional onboarding journey from end to end. You will sit at the crucial intersection of internal stakeholders, engineering delivery, and a credentialing team that holds deep domain knowledge we do not want to replicate.
Because our professionals range from high-volume CNAs to experienced RNs and surgical techs, you will architect a flexible, modular foundation that adapts to varying levels of credential complexity and time-to-productivity expectations without relying on bespoke builds.

Where you'll work

This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones.

What you'll be doing

Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness.
Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform.
Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps.
Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

What you'll need

7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity.
Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments.
Real-world experience designing and deploying AI agents or automated intelligence within production workflows.
Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate.
Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams.

Perks of working for ShiftKey

Inclusive and collaborative work environment where all voices are valued.
Hybrid-friendly office spaces designed to be fun and engaging.
Comprehensive health, vision, and dental coverage.
Benefits begin on your first day.
Generous PTO and company-paid holidays, including flexible floating holidays.
100% 401(k) employer match up to 6%.
Paid parental leave.
Wellness support, including access to mental health resources.

#LI-Remote

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]

Skills Required

7-9 years in product management
At least 3 years on marketplace or platform products
Experience in credentialing-heavy, regulated environments
Experience designing and deploying AI agents in workflows
Strong data instincts
Proven ability to lead across ownership boundaries

Shiftkey Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shiftkey and has not been reviewed or approved by Shiftkey.

Fair & Transparent Compensation — Pay is considered competitive in many markets, with the ability to bid and select higher‑paying shifts boosting earnings when demand is strong. Some shifts are described as out‑earning local staff or other PRN options.
Strong & Reliable Incentives — Fast payout choices (instant Wallet/direct‑to‑debit or weekly deposit) are available once shifts are approved and can provide quicker access to earnings. The marketplace model enables selecting higher‑rate shifts as an immediate earnings lever.
Healthcare Strength — Corporate roles are described as offering comprehensive medical coverage, including a 100% employer‑paid medical option alongside dental and vision. Employer‑paid life insurance and disability coverage are also cited for company staff.