Staff Product Manager, Core Experiences

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

As the Staff Product Manager for the Core Experiences team at Clio, you will lead the vision, strategy, and roadmap for the shared product experiences that span Clio's entire suite — the navigation, search, and cross-product interactions that every Clio customer touches every day.

This is a newly created role on a newly formed team, which means you'll have the rare opportunity to shape what "Core Experiences" means at Clio from the ground up. Your north star is simple: make it dramatically easier and faster for legal professionals to find what they need and get their work done, regardless of which Clio product they're in. This role will be based out of one of our Canadian hubs (Vancouver, Calgary, Toronto) in a hybrid capacity. Or remotely across Canada and/or the United States.

• Develop and execute a product vision, strategy, and roadmap for Clio's shared experiences: including global navigation, global search, and the connective tissue between Manage, Grow, Draft, and other Clio products.

• Define what great looks like for a unified Clio experience, and build the case for prioritization across stakeholders and product teams.

• Use customer research, efficiency metrics, and satisfaction data to identify the highest-impact opportunities, and then go build them.

• Work cross-functionally with product managers, engineers, designers, and go-to-market partners to deliver experiences that feel cohesive and effortless to users.

• Own the full product lifecycle, from discovery and roadmap through launch and iteration for shared user-facing experiences.

• Partner closely with engineering and design to set a high bar for quality, and establish the processes that help the team deliver consistently.

• Instrument and monitor key metrics, efficiency, satisfaction, engagement  and use them to continuously raise the bar on the experiences you own.

• Build deep context across Clio's product portfolio by partnering with every product team you'll need to understand what exists, what's coming, and how it all fits together before you can unify it.

• Communicate product direction clearly and compellingly to audiences ranging from engineers and designers to senior leadership and the C-suite.

• Be the voice of the customer in every room you're in, bringing insights from research, support, and data to every product conversation.

• 7+ years in product management at a consumer or B2B SaaS company, with a track record of owning user-facing product experiences end-to-end.

• A strong design sensibility, you can identify a great user experience and articulate exactly why it works (or doesn't).

• Experience working cross-functionally in complex, multi-product environments, and an ability to build trust and alignment across teams quickly.

• An exceptional ability to distill complexity, you can take something deeply technical or nuanced and tell a clear, compelling story about it to any audience.

• A bias toward action and sound judgment under ambiguity, you make decisions with imperfect information and adjust as you learn.

• Some startup experience, you're comfortable in environments where the path isn't always paved, and you know how to move fast without breaking things.

• Excellent communication skills, both written and verbal, including the ability to present confidently to senior leadership.

• Prior experience in legal tech or a strong understanding of how legal professionals work.

• Familiarity with AI-powered search or navigation experiences

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include: 

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.