Senior Lead Product Manager - AI Journey

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

AI Journey is one of Gorgias's most strategic bets — and it's still early. We're looking for a product leader who will own it the way a founder owns a company: define the product, find product-market fit on a net-new build, and drive relentlessly toward it.

This is not a feature-execution or roadmap-maintenance role. The path is unmapped. You'll define the plan, build it, and prove it works in the market — with deep ownership, high expectations, and real speed.

AI Journey is our autonomous lifecycle marketing agent. Today, lifecycle marketing means a human stitching together flows, segments, and templates across disconnected tools. We believe an autonomous agent changes that entirely — reinventing how ecommerce brands grow, moving from generic, one-way blasts to personalized, two-way conversations that create better experiences for buyers and measurable results for merchants.

• Own AI Journey end to end — vision, execution, and cross-functional alignment.

• Find product-market fit. Talk to customers constantly, validate hypotheses, and iterate fast on real signal.

• Build, not just spec. Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.

• Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.

• Partner closely with Engineering, Design, Marketing, Sales, and Success.

• A founder-style builder. You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company. You don't have to have founded a company — very early startup operators and people who've run internal skunkworks fit this too. What matters is real evidence of operating under uncertainty.

• High agency. You generate ideas and direction rather than waiting to be told.

• Resilient. You absorb setbacks and keep shipping.

• High energy, fast-thinking, open-minded, and default-yes — you open to possibility before finding the reason something can't work.

These two are the hard gates.

1. Zero-to-one growth. You've personally taken a product or feature from zero to millions in revenue, and you can walk through the real go-to-market and product-market-fit decisions that got it there — not a textbook version.

2. Technical credibility. You're comfortable opening pull requests and working in the codebase with AI assistance, and you've shipped something real to production. We're not looking for an ML/AI expert — we're looking for someone who builds. A polished prototype that never reached real users isn't the bar; something that shipped is.

• Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools.

• Technical curiosity around LLMs, agents, and prompt workflows.

• Hands-on involvement in early-stage product development.

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
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Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at [email protected].