Staff Product Designer

Posted Yesterday
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New York, NY
Hybrid
194K-203K Annually
Senior level
eCommerce • Food • Sales • Software
Grubhub connects millions of diners with the food they love from their favorite local restaurants.
The Role
Lead the design strategy for B2B and B2C products, driving user research, product strategy, and mentoring design teams to improve user experience.
Summary Generated by Built In
Why Work For Us
Grubhub, part of Wonder Group Inc , is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About The Opportunity
Grubhub is seeking a highly experienced and impactful Staff Product Designer to join our growing team. This pivotal role will span our B2B (Campus, Corporate, and Large Order) and Merchant Solutions design teams, driving innovation and shaping the future of our platform for diverse users.
As a Staff Product Designer, you'll be a strategic partner, deeply embedded in understanding user needs and translating complex challenges into intuitive, impactful design solutions. You'll have the opportunity to revolutionize experiences across our B2B and merchant-facing products, as well as our B2C campus and corporate dining experiences. We're looking for a designer who views design as a core business lever, thrives in ambiguity, and takes complete ownership of the design process from end-to-end.
The Impact You Will Make
  • Own the Design Vision: Lead the design strategy and execution for key initiatives, including launching greenfield (0-1) features and delivering significant improvements to existing products.
  • Deep User Discovery & Research: Partner with UXR to conduct in-depth user discovery and lead design-led user research to uncover unmet needs, pain points, and opportunities across our B2B, B2C campus, and merchant ecosystems.
  • Strategic Impact: Partner closely with product, engineering, and business stakeholders to define product strategy, roadmap, and requirements, ensuring design excellence is integrated throughout the product lifecycle. You will demonstrate a solid understanding of how our business works and oversee a specific area, providing leadership across the product organization in your areas of expertise.
  • End-to-End Design: Drive the entire design process, from initial concept and ideation through user flows, wireframes, prototypes, and high-fidelity UI, ensuring a cohesive and delightful user experience.
  • Design at Scale : Proactively identify opportunities for new components and patterns within your workstream and partner with the design system team to see them to fruition.
  • Stakeholder Management: Effectively communicate design rationale, build consensus, and influence decision-making among cross-functional teams and leadership.
  • Navigating Ambiguity: Thrive in a fast-paced, evolving environment, embracing ambiguity and proactively identifying opportunities to bring clarity and direction to complex problems.
  • Mentorship & Leadership: Act as a mentor to other designers, elevating the craft and contributing to the overall growth and health of the design organization.

What You Bring to the Table
  • 7+ years of product design experience , with a strong portfolio showcasing your work on complex product challenges.
  • Proven experience designing for both B2B and B2C products , demonstrating an understanding of the unique challenges and user needs in each space.
  • Mastery of user-centered design methodologies , including user research and/or UXR partnership, usability testing, journey mapping, and prototyping. You will have repeated demonstrated success using user-centered design to achieve positive business outcomes.
  • Exceptional communication and presentation skills , with the ability to articulate design decisions and their impact to diverse audiences. You are effective in a variety of communication settings: one on one, small and large groups, or among diverse styles and position levels.
  • Strong leadership qualities with the ability to drive initiatives, influence stakeholders, and work autonomously. You require minimal support and direction.
  • Proficiency with industry-standard design and prototyping tools , including AI assisted prototyping tools (Figma, Figma Make, Vercel, Loveable, etc). You will continually shape how the team leverages best practices and methodologies.
  • Deep understanding of how products are used by customers and how they fit into the broader business.
  • A commitment to continuous improvement , proactively seeking feedback without being defensive.
  • Ability to manage complexity by making sense of complex, high-quantity information to effectively solve problems.

Got These? Even Better
  • Experience working with or contributing to design systems at scale.
  • A sense of curiosity and passion for continuous learning
  • Low ego and a collaborative spirit with a desire to continuously improve your skill and uplevel the team around you.
  • Familiarity with agile development methodologies.
  • Experience in the food delivery or e-commerce industry.
  • A passion for creating exceptional experiences that simplify and enhance people's lives.

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
Base Salary
New York: $193,500 - $203,000
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!
  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy.
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].

Top Skills

Figma
Figma Make
Loveable
User-Centered Design Methodologies
Vercel

What the Team is Saying

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The Company
HQ: Chicago, IL
10,000 Employees
Year Founded: 2004

What We Do

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

Why Work With Us

Our teams thrive in a fast paced environment that strives to reflect the diversity of our customers and the communities we serve. We value curiosity and data-driven mindsets to empower each other to think like owners, and innovate like entrepreneurs all while maintaining a healthy work-life balance and offering opportunities for professional growth

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Grubhub Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We offer a flexible working environment where we value our in-person culture, while balancing the needs of our people with the needs of the business.

Typical time on-site: Flexible
HQChicago, IL
New York, NY
Learn more

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