In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields an 83% error rate. Discharges are delayed, patients are stuck in care facilities, and often readmitted shortly thereafter if they do not receive the life-saving products they need.
The world is transitioning to digital ordering. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
Founded in New York City, Parachute Health is the leading post-acute software platform with a network of over 3,000 supplier locations and 370,000 clinicians across 60,000 healthcare facilities across all 50 states. We help millions of patients each year access medical equipment, supplies and services they need quickly and reliably.
Role Overview
Join Parachute as a Staff Product Designer, where you will lead end-to-end design processes for web-based enterprise healthcare solutions that will help us rapidly scale our product to support our users and grow our business into new strategic areas. You will combine a "ship to learn" approach with a high bar for quality to create and build towards long term UX vision for productivity tooling. This role will focus on high visibility initiatives that require a strong level of craft and someone who is a champion of cross team collaboration to solve complex, cross cutting problems.
Responsibilities
Hands-On Design, Research, and Advocacy
- Lead end-to-end design processes for web-based enterprise solutions across our multi-product healthcare platform
- Collaborate closely with designers, product managers, engineers, and other stakeholders to identify innovation opportunities and prioritize solutions that benefit users and their productivity
- Effectively communicate design concepts through various mediums, including personas, wireframes, storyboards, end-to-end flow diagrams, and low-to-high fidelity mockups
- Lead user research activities, including interviews, surveys, and usability testing, to understand user needs and behaviors
- Iterate on designs based on stakeholder feedback and validation testing to continuously improve the user experience
- Work closely with engineers to ensure designs are implemented accurately and to the highest quality standards
- Foster a growth-oriented design culture by advocating for excellence in design across teams, sharing critique, and receiving feedback to elevate the quality of your work
- Occasionally travel to conduct in-person research and validation with customers, about once per quarter
Qualifications
- Full lifecycle expertise: Experience spanning the entire product lifecycle, demonstrating contributions from initial discovery through high-fidelity design and implementation for B2B and B2C products
- Design systems: Experience working with and contributing to design systems
- Technical proficiency: Proficient in design tools such as Figma, Notion, and Miro, with a solid understanding of technical aspects related to product development
- Proactive collaboration: Strong ability to collaborate, radiate information, and give progress updates to internal stakeholders. Enthusiasm to communicate clearly via both voice and writing
- Adaptability: Flexibility and motivation to thrive in a dynamic startup environment, working hand-in-hand with cross-discipline team members
- Human-Centered Design: A portfolio of work that demonstrates your human-centered design process and strong critical and conceptual thinking skills in complex problem spaces
Who you are
- You are a champion of cross team collaboration that uses your expertise in designing and facilitating discussions that create alignment and lead towards ideal outcomes for users
- You are comfortable relying on craft, UX best practices, and collaboration to make design decisions autonomously
- You have a “ship to learn” mindset, are comfortable shipping lean experiments, and know how to compromise between perfect solutions and viable solutions
- You enjoy working on high-complexity enterprise experiences, with a particular interest in productivity tooling
- Listening with empathy is a core value, helping you understand with intention, communicate with clarity, earn trust, and build collective wisdom with cross-functional teammates
- You are a data-informed designer, leveraging qualitative and quantitative methods to understand and measure the success of solutions that meet business and user needs
- You find joy in simplicity and excel at simplifying complex ideas through thoughtful reduction
Who you aren’t
- You aren’t seeking a highly structured work environment. Comfort with ambiguity is a must as our company scales and our product processes evolve.
- You aren’t seeking to focus on defining design systems or component-level visual details. Opportunities to collaborate with our design systems team will be plentiful, but your role is more focused on the application of existing components and patterns.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Equity Incentive Plan
- Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
- Annual Company Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
- Annual stipend for education and development
Base Salary Bands:
Senior Product Designer: $120-155K
Staff Product Designer: $140-175K
California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
What We Do
Parachute is transforming the landscape of DME (durable medical equipment) and supplies ordering. We help clinicians, suppliers, and other key players in healthcare ensure that millions of patients per year receive critical medical equipment and supplies.
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