At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
About the team
The Product Design team is a crucial organization in the pursuit of delivering high-quality tools that help local businesses grow their customer base. This means we have to be extremely empathetic in our approach to design, and this starts with the team. We're focused on building a diverse team capable of being supportive and creative throughout all of the collaboration and feedback present in any healthy design team.
This role is based in Lehi, Utah and will require you to work at least 3 days a week (Tue, Wed, Thur) in our Lehi, UT office.
About the role
As a Staff Product Designer, you’ll partner closely with product managers, designers, and engineers to build and ship creative solutions and experiences to customers running small businesses all over the world. You’ll design workflows, interactions, prototypes, and visuals that are thoughtful and practical, leading to a direct impact on Podium, our customers, and their customers.
Our automations and bulk messaging experiences are pivotal for helping businesses convert and generate leads. Your designs will support businesses in implementing automations and developing outreach efforts, enabling more efficient lead conversion and customer re-engagement. You'll collaborate closely with stakeholders to understand user needs, conceptualize solutions, and iterate designs based on feedback. Your work will directly impact the way our teams engage with and support our customers, driving enhanced user experiences and successful outcomes.
What you will do
- Lead the design of end-to-end features for various product areas leading to business impact for Podium and our customers. This includes product areas such as AI employees, automations, and bulk messaging.
- Partner and collaborate with product, design, and engineering leadership to help shape strategies for product development and user experience.
- Develop, maintain, evolve, and design within style standards (spanning desktop and mobile), with an eye towards efficiency and a consistent user experience.
- Conduct user research to understand our customers and their needs.
- Work cross-functionally with Product, Marketing, and Engineering partners representing design at Podium, providing and seeking feedback, and participating in feature prioritization and planning.
- Seek out feedback from peers, executives, and customers and apply what you learn to elevate your design solutions.
- Mentor and grow Product Designers early in their career
- Participate in recruiting and interviewing design candidates to help build an excellent Product Design team.
About you
- You have an excellent portfolio showcasing a strong foundation in typography, interaction design, and visual design.
- You have case studies that demonstrate your ability to design solutions that meet user needs, product requirements, and business goals across mobile, web, and desktop applications.
- You have experience in product design organizations and working cross-functionally with Product and Engineering to develop strategy and rationale for new features and product directions.
- You're an excellent facilitator and are comfortable leading teams through ideation, research, and the natural ambiguity that occurs when defining new features.
- You have excellent written and verbal skills. You clearly explain design decisions and rationale grounded in design and usability principles, even to team members who don't share your background.
- Understanding of technical constraints and can effectively balance quality and speed.
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What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint. With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
