About the Role
You'll own complex, foundational initiatives that shape the core of our platform, starting with our customer-facing control tower, where enterprises design, govern, and monitor their AI agents. Your job is to connect product strategy to coherent, elegant UX: taking ambiguous, technically deep problem spaces and turning them into experiences that feel inevitable.
Responsibilities
Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX
Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers
Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call
Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the world's most complex CX environments
Establish design patterns, systems, and quality bars that other designers and engineers build on
Partner deeply with Product, Engineering, and Customer teams across geographies
Requirement
8–12 years of product design experience, with significant time on complex B2B/enterprise SaaS platforms (AI, data, developer tools, or workflow products a plus)
Proven ownership of large, ambiguous initiatives from zero to shipped, not just execution against a spec
High agency: you find the problems worth solving, rally people around them, and drive them to done without waiting for permission
Unleashed curiosity about customers, AI, systems, and how the business works
Strong systems thinking: you design coherent frameworks, not one-off screens
Excellent collaboration and communication across cross-functional and distributed teams
Portfolio demonstrating craft, rigor, and measurable impact on complex products
Why This Role
Consequential scope: your work sets the foundation for the platform's future, not incremental polish
Real customer problems: direct exposure to Fortune 500 CX challenges and the satisfaction of solving them
The PLG inflection point: join at the moment design leverage is highest
Frontier domain: agentic AI is being defined right now; you'll help define what humans need to trust and control it
Skills Required
- 8-12 years of product design experience on complex B2B/enterprise SaaS platforms
- Proven ownership of large, ambiguous initiatives from zero to shipped
- High agency: identifies problems and drives them to completion independently
- Strong systems thinking and ability to design coherent frameworks rather than one-off screens
- Excellent collaboration and communication across cross-functional and distributed teams
- Portfolio demonstrating craft, rigor, and measurable impact on complex products
- Experience with AI, data, developer tools, or workflow products
- Curiosity about customers, AI, systems, and business operations
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
