Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Platform Team is at the center of all of the activity on our team. We play the role of conductor, enhancing our engineers, designers, risk operations and data scientists to build great product experiences. Our Payments Risk Platform Managers (PM) own and lead outcomes related to foundation, growth, and empowerment. This means our PMs set the vision, business and product strategy, the roadmap, and execute on the plans that are developed.
The Difference You Will Make:
This role sits within Airbnb’s Payments Risk and Compliance domain. The PM Payments Risk role will define the strategy and product roadmap for enabling world class Risk management capabilities, ensuring Airbnb is able to protect and grow our community. You’ll bring the latest thinking and industry best practices in fraud detection, risk defenses, and dispute adjudication to shape the evolution of risk management at Airbnb.. You’ll partner with functional experts in other business units across Airbnb to create a cohesive strategy to develop and implement robust defense mechanisms and develop platform capabilities to proactively manage risks across the ecosystem.. You will work with a cross functional team to bring capabilities to market, and scale globally.
A Typical Day:
- Define and maintain the product strategy, and roadmap for risk management initiatives focused on fraud detection, defenses, and dispute resolution.
- Align the roadmap with Payments Risk, Payments, and overall Airbnb priorities.
- Set business and platform objectives for each project, ensuring timely delivery and value.
- Continuously optimize risk management approaches to minimize friction for trusted users, enabling seamless experiences that foster revenue growth.
- Work closely with engineering, data science, operations, compliance, legal, and support teams to launch impactful risk-related products and features.
- Expand the use of Gen AI solutions in payments risk, including fraud management and dispute resolution, while leveraging to address emerging threats.
Your Expertise:
- 10+ years building payments, Payments Risk or risk related products in a product management role within global technology or financial services companies.
- Prior experience working with Payments Risk including Machine Learning, Transaction Risk. (Fintech experience strongly preferred)
- A subject matter expert on payments risk with proven track record of launching and scaling risk detection, fraud prevention, or dispute resolution products that balance customer experience
- Experience leading complex projects, leveraging ML , operations, and signals from external vendors
- Technical chops with experience as an engineer, data scientist, analyst, or operations
- Experience integrating Gen AI as solution and delivering business value
- Thrives in a startup environment: loves dealing with fast pace, changing needs, and limited resources.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Top Skills
What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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