Staff or Senior Analyst Strategic Support

Position Summary

The Staff Senior Analyst, Digital Experience and Solutions support organizational change initiatives that enable the successful delivery of digital and transformational programs. Reporting to the Manager, Digital Experience Support, this role is responsible for planning and executing change management and communication strategies that drive adoption, reduce resistance, and improve stakeholder engagement.

Primary Responsibilities

• Develop and execute change management and communication plans that articulate project objectives, impacts, and benefits.
• Conduct stakeholder analysis, including interviews and focus groups, to identify key audiences, assess readiness, and define targeted engagement strategies.
• Design and deliver training and support materials to facilitate adoption of new tools, processes, and ways of working.
• Analyze qualitative and quantitative feedback to measure adoption, engagement, and effectiveness of change initiatives.
• Develop and maintain change roadmaps outlining timelines, milestones, and dependencies to promote alignment and transparency.
• Partner with project teams and leadership to integrate change management activities into overall program and project plans.
• Monitor change impacts, identify risks, and recommend mitigation strategies.
• Support leadership communications through development of presentations, messaging, and changing narratives.
• Ensure change and communication activities align with organizational values, including safety, reliability, and continuous improvement.
• Maintain documentation, metrics, and reporting for leadership visibility.
• Provide guidance to project managers and business leaders on change management best practices.

Minimum Qualifications

• Bachelor’s degree in business, Communications, Organizational Development, or a related field.
• Minimum of five (5) years of experience in change management, communications, digital transformation, or related roles.
• Demonstrated knowledge of organizational change methodologies (e.g., Prosci ADKAR, Kotter).

Preferred Qualifications

• Master’s degree in a related field.
• Experience supporting enterprise‑wide or cross‑functional transformation initiatives.

Required Skills and Competencies

• Proficiency in Microsoft 365 applications, including SharePoint, Power BI, PowerPoint, and Teams.
• Experience using analytics and business intelligence tools (e.g., Power BI, Tableau) to inform decision‑making.
• Familiarity with change management and collaboration platforms (e.g., Miro, Smartsheet).
• Strong written and verbal communication skills with the ability to tailor messaging to diverse audiences.
• Strong analytical, problem‑solving, and organizational skills.
• Ability to manage multiple priorities in a fast‑paced environment.