SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Role: Staff NOC Analyst
Location: Bangalore (24/7 Shift Environment)
Role Summary
We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.
Key Responsibilities
Monitoring & Incident Management
- Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring
- Perform real-time alert triage, validation, and troubleshooting to restore services quickly
- Act as the first responder for incidents, ensuring minimal downtime and impact
- Identify false positives and reduce alert noise through analysis and tuning
Incident Handling & Escalation
- Own and manage high-priority incidents (P1/P2), including:
- Driving incident bridges
- Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
- Tracking progress until resolution
- Escalate complex issues with clear documentation and impact analysis
Operations & Process Execution
- Execute runbooks and SOPs for standard incidents and operational tasks
- Contribute to creating and improving runbooks based on recurring issues
- Perform routine health checks on servers, networks, and failover systems
Maintenance & Reliability
- Monitor systems during maintenance windows and validate post-change stability
- Ensure redundancy mechanisms (failover, load balancers) are functioning
- Monitor backups, batch jobs, and scheduled processes, resolving failures proactively
Documentation & Reporting
- Maintain accurate incident records in ticketing systems (Jira/ServiceNow)
- Contribute to daily/weekly operational health and performance reports
- Support RCA documentation and post-incident reviews
Security Awareness
- Identify potential security-related anomalies and escalate to SOC/security teams
Required Skills
- Experience with monitoring & alerting tools:
- New Relic / Datadog / Prometheus / Grafana
- Cloud monitoring (AWS / GCP)
- PagerDuty or similar alerting systems
- Basic knowledge of cloud environments and application availability & performance
- Familiarity with firewalls and security principles
- Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters
- Basic understanding of networking fundamentals & protocols
Operational Skills
- Strong troubleshooting and analytical thinking
- Experience in incident management and escalation workflows
- Ability to work in a high-pressure, 24/7 operations environment
- Good documentation and communication skills
Experience & Qualifications
- 6+ years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
- Bachelor’s degree in IT / Computer Science or related field
- Experience working in enterprise or SaaS environments preferred
Good-to-Have Certifications
- AWS Certified Cloud Practitioner
- Google Associate Cloud Engineer
- CompTIA Cloud+
- ITIL V4 or V5
- CCNA
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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Skills Required
- 6+ years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
- Bachelor's degree in IT, Computer Science, or related field
- Experience with monitoring & alerting tools: New Relic, Datadog, Prometheus, Grafana
- Experience with cloud monitoring (AWS CloudWatch or GCP Monitoring) and familiarity with AWS/GCP
- Experience with PagerDuty or similar alerting systems
- Experience using ticketing systems (Jira or ServiceNow)
- Knowledge of On-Prem and Cloud infrastructure, VMs, EC2 instances, and EKS clusters
- Basic understanding of networking fundamentals and protocols
- Familiarity with firewalls and security principles
- Strong troubleshooting, analytical thinking, and incident management skills
- Ability to work in a high-pressure, 24/7 operations shift environment
- Good documentation and communication skills
- Experience working in enterprise or SaaS environments
- Good-to-have certifications: AWS Certified Cloud Practitioner, Google Associate Cloud Engineer, CompTIA Cloud+, ITIL V4/V5, CCNA
SonicWall Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SonicWall and has not been reviewed or approved by SonicWall.
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Healthcare Strength — Health, dental, vision, mental-health support, and wellness programs are part of the package. Feedback suggests coverage breadth is a dependable component of total rewards.
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Leave & Time Off Breadth — Generous PTO, paid holidays and sick time, and bereavement leave are described alongside flexible or remote options. Feedback suggests ample time away meaningfully supports balance.
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Retirement Support — A 401(k) and core financial protections such as life and disability insurance are included. Feedback suggests these fundamentals meet standard expectations for many.
SonicWall Insights
What We Do
SonicWall has been fighting the cyber-criminal industry for over 25 years defending small, medium-size businesses and enterprises worldwide. Backed by research from the Global Response Intelligent Defense (GRID) Threat Network, our award-winning real-time breach detection and prevention solutions, coupled with the formidable resources of over 10,000 loyal channel partners around the globe, are the backbone securing more than a million business and mobile networks and their emails, applications and data. This combination of products and partners has enabled a real-time cyber defense solution tuned to the specific needs of the more than 500,000 global businesses in more than 215 countries and territories.
