Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.
How you can help make a better world of work
We're building the platform that makes AI possible across Culture Amp. This is a Staff-level role in our AI Platform team, responsible for the infrastructure, governance, and tooling that enables product teams to ship AI-powered features safely and at scale.
What you'll do
You'll own the systems that sit between our product teams and the AI capabilities they need: LLM gateways, vector storage, retrieval infrastructure, and the guardrails that keep it all compliant and cost-effective.
This means:
- Designing and operating the platform services that power AI features across Culture Amp, including inference pipelines, embedding storage, and retrieval systems
- Building a scalable approach to vector search across diverse categories of unstructured data (survey responses, performance feedback, company documents)
- Driving MLOps and LLMOps practices across the organisation, including observability, cost management, and reliability
- Ensuring AI is used responsibly: implementing guardrails, security controls, and data compliance measures
- Partnering with data scientists on the team to productionise models and evaluate new AI capabilities
What makes this interesting
AI is central to Culture Amp's product roadmap. Coach, our AI assistant, is changing how we empower managers and leaders to build better workplaces, and this platform is what makes that possible. You'll be solving genuine scale problems: semantic search across millions of survey responses, retrieval that works across different data types, and governance that keeps pace with how quickly AI capabilities are evolving.
We're looking for someone who leads from the front. Not just executing well, but identifying opportunities for leverage, driving architectural direction, and building excitement across the team and with partner teams. You'll shape how AI infrastructure evolves at Culture Amp.
You have
- Strong platform engineering fundamentals, with experience building and operating services that other teams depend on
- Expertise in Python and experience with ML tooling and infrastructure
- Deep experience with large-scale data systems (streaming, batch processing, data lakes)
- Proven experience with ML infrastructure: model serving, vector databases, embedding pipelines
- Strong understanding of cloud platforms (AWS preferred) and backend architecture
- Experience building and optimising RAG and retrieval systems
- The communication skills to work across teams and influence technical direction beyond your own team
You Are
- Self-motivated and able to work independently, comfortable dealing with ambiguity when necessary. You take the initiative to ensure that you have everything you need to work effectively and ask for support when required.
- A driver of technical excellence in a team environment. You’re an expert in your domain and are able to develop the expertise and knowledge of those around you.
- Someone who loves collaboration - our teams are cross functional and you’ll be working with other engineers, team leads and product managers to deliver great outcomes together.
- Aligned with our values, check them out here: https://www.cultureamp.com/company#values and demonstrate them through your working practice.
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!
If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.
If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact [email protected].
Top Skills
What We Do
Culture Amp is the leading employee experience platform helping companies take action to improve employee engagement, retention and performance. Culture Amp is a Culture First certified B Corporation used by 4,000+ customers including Aegon, Airbnb, Go Cardless, KIND Snacks, McDonald’s, Bon Secours Mercy Health, Salesforce and Slack. Started in Melbourne with offices in San Francisco, London, and New York City, Culture Amp has raised $150,000,000 USD from leading venture capital funds, including Index Ventures, Felicis Ventures, Sapphire Ventures, Blackbird Ventures and Sequoia Capital China.
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