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Staff IT Program Manager

| United States +80 more | Remote
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Team & Role
ServiceNow's Digital Technology (DT) organization leads the digital transformation of ServiceNow's business functions. The Strategy Realization Office (SRO) organization supports this transformation by providing Program Management services.
We are looking for an individual to join us as a Program Manager on the SRO team, where you will play a key role in planning and implementing complex, cross functional DT programs that directly support ServiceNow's corporate priorities in the Developer Experience and Now on Now portfolios. You will get to work with amazing global talent, leverage ServiceNow's great Agile products and take pride in being part of delivering excellent outcomes.
What you get to do in this role:

  • Partner with Business, Product, and Engineering teams on large, complex cross functional programs, and drive them from original concept through final implementation.
  • Work closely with product leaders to transform their vision to roadmaps powered by ServiceNow toolset.
  • Program leadership role to establish Product in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs ultimately ensuring value realization.
  • Manage program risks, issues and dependencies and escalate impediments to meet program objectives.
  • Provide transparent and forthright communications on your programs to stakeholders, sponsors. Simplify complex issues into a crisp, actionable executive-level status.
  • Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with data driven predictability.
  • Organize and facilitate cross functional meetings and workshops to align teams on business requirements, solutions, and delivery plans. Publish notes, actions and follow through to completion.
  • Create and maintain process documentation where needed to promote best practices and leverage lessons learned.
  • Define governance models, operating models for the programs being managed. Socialize and operationalize these models for successful execution.
  • Act as a Scrum Master on one or more teams ensuring alignment with established Agile and Scaled Agile processes.
  • Deliver hands-on coaching of individual Scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc.


Qualifications
To be successful in this role you have:

  • 8+ years of experience as a Program Manager and Scrum Master in an enterprise software company.
  • At least 5 years dedicated to managing enterprise level software application development programs.
  • Experience managing complex IT programs that delivered applications used by internal or external users.
  • Ability to dive into extremely complex, vague, and cross functional environments and map teams to plans.
  • Hands on experience using Agile tools. Knowledge of ServiceNow Agile products is a plus.
  • Strong facilitation, communication and influencing skills.
  • Strong decision driving skills based on data and business benefit.
  • Lean program management, continuous learning, adaptation, and improvement.
  • Must enjoy working in a highly collaborative, matrixed environment.
  • High energy, self-starter with aptitude for learning new technologies and ability to promote transformational change.
  • Comfortable presenting operating & governance models, program plans, status etc. to large audiences and senior executives in person, virtual, and via webinars.
  • Thrive in ambiguity with proven track record of out of the box problem solving skills.
  • Lead from the front with a willingness to take on tasks that sometimes would fall outside of their scope to get the job done.
  • Preferred - experience on projects and programs involving CI/CD automation, DORA metrics, developer productivity and Generative AI capabilities.
  • Preferred - experience in organizing change adoption activities like trainings, and communications.
  • Preferred - Engineering or Product management background (in addition to strong program management experience)
  • Soft skills - Stakeholder management, Adaptability & Flexibility


#DTjobs
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
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Dallas-Fort Worth, TX
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Louisville, KY
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Other US Location
Palm Bay-Melbourne-Titusville
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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