Staff Inbound Product Manager - Contract Lifecycle Management

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Hyderabad, Telangana
Hybrid
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We're putting AI to work for people.
The Role

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
As a Technical Product Manager, you will play a critical role in driving the success of our Contract Lifecycle Management products by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering, and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals.
What you get to do in this role:

  • Partner with business department and sub-department leaders to make immediate and lasting impacts to the way we work
  • Assist the Director, IT Applications, Legal & ARC, along with business department heads, in creating the CLM strategy and budget needs
  • Lead cross-functional teams to meet business outcomes, design workflows, software implementations, and manage incidents
  • Help craft the future look, feel, and functionality of ServiceNow's commercial CLM implementation
  • Work with internal customers and suppliers at all levels and responsibilities


Key Responsibilities:

  • Product Strategy and Roadmap:
    • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
    • Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.
  • Requirement Gathering and Prioritization:
    • Collaborate with stakeholders, to gather and prioritize product requirements.
    • Define user stories, use cases, and acceptance criteria to guide the development process.
  • Technical Understanding:
    • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
    • Collaborate closely with engineering teams to ensure the technical feasibility of product features.
  • Cross-Functional Collaboration:
    • Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
    • Foster effective communication and collaboration among team members.
  • Product Development Oversight:
    • Monitor and track product development progress, ensuring that it stays on schedule.
    • Make critical decisions and trade-offs to meet project objectives.
  • Performance Metrics and Analysis:
    • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
  • Customer Feedback and Iteration:
    • Gather and analyze stakeholder feedback to identify opportunities for product improvement.
    • Iterate on product features and enhancements to address stakeholders needs and pain points.


    Qualifications
    To be successful in this role you have:

    • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is required.
    • Possess 10+ years of experience as a Technical Product Manager or similar role in the technology industry.
    • Experience in prior implementation of commercial (not procurement) Contract Lifecycle Management systems is required
    • Strong technical background and the ability to communicate effectively with development teams.
    • Excellent organizational skills.
    • Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
    • Strong analytical and problem-solving skills.
    • Exceptional communication and leadership abilities.
    • Ability to adapt to changing priorities and work in a fast-paced environment.


    This Technical Product Manager role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.
    FD21
    Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
    Additional Information
    Work Personas
    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
    Equal Opportunity Employer
    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
    Accommodations
    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
    Export Control Regulations
    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

    What the Team is Saying

    Person1
    Brady
    Staff Software Engineer
    “It feels like a community within my team. There are people that I have formed friendships with over a short period, and they're always there when I need them. I'm always challenged to do better, learn something new, and take risks.“
    Brady
    Hasan
    Jamil
    Shanequa
    Katya
    Alexander
    Jaime
    Pat
    Suzanne
    Viviana
    The Company
    HQ: Santa Clara, CA
    26,000 Employees
    Hybrid Workplace
    Year Founded: 2004

    What We Do

    As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

    With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

    Explore your future career with us, visit www.servicenow.com/careers.

    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

    Why Work With Us

    By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

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    ServiceNow Offices

    Hybrid Workspace

    Employees engage in a combination of remote and on-site work.

    At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

    Typical time on-site: Flexible
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