At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Staff Engineer ServiceNow, Risk & Compliance GTE
Who We Are
We are the Governance Technology Enablement (GTE) team, driving technology solutions that strengthen governance and risk assurance across TJX. Our primary focus is delivering and optimizing ServiceNow solutions that support critical functions, including IT Risk & Compliance, Vendor Management, Contract Management, and Software Asset Management.
Beyond ServiceNow, we enable automation and efficiency through platforms such as Blue Prism and Power Automate, and we maintain a custom application that underpins TJX’s Integrated Risk Assurance process. Our mission is to empower governance teams with innovative, scalable, and integrated technology solutions that enhance compliance, streamline processes, and deliver measurable business value.
What you will do
We are seeking a Staff Engineer with deep expertise in ServiceNow to lead architecture, design scalable solutions, and drive engineering excellence. You will shape technical direction and raise the effectiveness of the team. You will play a key role in designing, developing, and maintaining scalable solutions on the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM). The ideal candidate will have strong technical leadership skills, experience in stakeholder engagement, and a deep understanding of platform best practices.
This is a hands-on leadership role requiring both:
Strategic thinking (architecture, standards, platform vision)
Execution depth (solution design, complex build, integration patterns)
Key Responsibilities
Act as primary technical authority for ServiceNow and integrations
Provide deep hands-on support in complex design and troubleshooting scenarios
Mentor engineers and elevate overall technical capability of the team
Mentor junior engineers and provide technical leadership within the team to elevate the team
Lead architecture reviews, POCs, and technology evaluations
Design and deliver solutions using ServiceNow (App Engine, UI Builder, Now Experience, Flow Designer, IntegrationHub, ATFs)
Drive reuse and standardization across ServiceNow applications
Optimize platform usage and follow ServiceNow best practices to reduce technical debt and operational overhead
Lead technical design and development efforts ensuring scalability and maintainability
Conduct workshops with stakeholders to gather requirements and provide technical guidance on platform capabilities.
Support additional modules such as Software Asset Management (SAM) and Contract Management.
Collaborate in an Agile (SAFe) environment, participating in sprint planning, reviews, and retrospectives.
Ensure compliance with ServiceNow platform standards and governance.
Learn and champion DevOps practices.
Develop proficiency in and support configuration automation platforms, including Blue Prism and Power Automate, to drive process efficiency and integration.
What you will need
Bachelor’s Degree or equivalent Engineering skillset / training / work experience in relevant technical domain
6+ years of hands-on experience developing on the ServiceNow platform.
Active ServiceNow CIS-Risk certification.
Proven experience in technical leadership, including mentoring and guiding development teams
Strong understanding of ServiceNow platform best practices for scalability and maintainability
Experience conducting stakeholder workshops and translating business requirements into technical solutions.
Integration Experience including:
Familiarity with Integration Hub and use of out-of-box spokes
Ability to design and build custom integrations leveraging REST API’s and OAuth
Deep hands-on experience with ServiceNow (UI Builder, App Engine Studio, Flow Designer, IntegrationHub, Workspaces)
Proven experience in Architecture ownership
Experience working in an Agile (SAFe) framework
Ability to manage multiple priorities in a fast-paced environment
Experience engaging with senior leadership.
Address:
770 Cochituate RdLocation:
USA Home Office Framingham MA 770 Cochituate RdThis position has a starting salary range of $116,200.00 to $151,000.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.Skills Required
- Bachelor's degree or equivalent technical experience
- 6+ years hands-on experience developing on the ServiceNow platform
- Active ServiceNow CIS-Risk certification
- Deep hands-on experience with ServiceNow App Engine Studio, UI Builder, Flow Designer, IntegrationHub, Workspaces, and ATF
- Experience designing and building integrations using IntegrationHub, REST APIs, and OAuth
- Proven experience in technical leadership and mentoring development teams
- Proven architecture ownership and ability to lead architecture reviews and POCs
- Experience conducting stakeholder workshops and translating business requirements into technical solutions
- Experience working in an Agile (SAFe) framework
- Ability to manage multiple priorities in a fast-paced environment and engage with senior leadership
- Experience with Software Asset Management (SAM) and Contract Management modules
- Familiarity or willingness to develop proficiency with Blue Prism and Power Automate automation platforms
- Familiarity with DevOps practices for ServiceNow deployments
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
