The Role
Designs, executes, and maintains automated ServiceNow tests using ATF across functional, regression, integration, and end-to-end scenarios. Validates CMDB data quality, Asset Management, compliance, auditing, security controls, integrations, upgrades, and clone activities. Manages defects, testing documentation, release sign-offs, and quality recommendations while driving testing best practices and continuous improvement. Collaborates with developers, administrators, analysts, and stakeholders to improve ServiceNow platform quality and stability.
Summary Generated by Built In
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in
REQUIREMENTS:
- Experience - 5+ years
- Strong hands-on experience with ServiceNow platform testing and quality assurance processes
- Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory
- Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
- Experience in designing, developing, and maintaining automated test scripts using ATF
- Good understanding of ServiceNow platform fundamentals and core functionalities
- Experience with Asset Management processes and ServiceNow Asset Management modules
- Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
- Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
- Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
- Strong understanding of functional, regression, integration, and end-to-end testing methodologies
- Ability to independently drive QE initiatives and establish testing best practices
- Strong analytical, troubleshooting, and defect management skills
- Excellent communication and stakeholder management skills
- CSA certification or relevant ServiceNow certifications will be an added advantage
RESPONSIBILITIES:
- Design, develop, execute, and maintain automated test cases using ServiceNow ATF
- Validate ServiceNow platform functionality across releases, enhancements, and configurations
- Perform functional, regression, integration, and end-to-end testing activities
- Ensure CMDB data quality and support data hygiene initiatives across the platform
- Validate Asset Management, Compliance, Auditing, and Security Control processes
- Perform testing and validation of integrations with third-party systems and applications
- Support ServiceNow upgrade and clone activities, including impact assessment and testing
- Identify, document, track, and manage defects through resolution
- Develop and maintain test plans, test cases, test scripts, and testing documentation
- Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
- Provide testing sign-off and quality assurance recommendations for production deployments
- Analyze test results and provide actionable insights to improve platform quality and stability
- Drive continuous improvement initiatives for ServiceNow QE processes and test automation
- Ensure adherence to organizational quality standards, governance, and best practices
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Skills Required
- 5+ years of experience
- Strong hands-on experience with ServiceNow platform testing and quality assurance processes
- Hands-on experience with ServiceNow Automated Test Framework
- Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
- Experience designing, developing, and maintaining automated test scripts using ATF
- Good understanding of ServiceNow platform fundamentals and core functionalities
- Experience with Asset Management processes and ServiceNow Asset Management modules
- Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
- Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
- Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
- Strong understanding of functional, regression, integration, and end-to-end testing methodologies
- Ability to independently drive quality engineering initiatives and establish testing best practices
- Strong analytical, troubleshooting, and defect management skills
- Excellent communication and stakeholder management skills
- CSA certification or relevant ServiceNow certifications
- Bachelor's or master's degree in computer science, Information Technology, or a related field
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
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The Company
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
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