Staff Engineer, Insider Risk Program

Join the team as our next  Staff Security Engineer - Insider Risk Program

We are seeking a staff security engineer that will work within the Twilio Threat Detection and Response group [TDR]. The Cyber Insider Risk Investigations Specialist will be responsible for investigating potential risks against Twilio and its workforce from internal and external actors. This is a technical role that supports technical incidents. 

In this role, you’ll:

• Collaborating and acting as a liaison between Insider risk analysts and End users, Legal, HR, other stakeholders to address findings. 
• Assess and investigate complex insider risk incidents and digital behaviours of concern, providing a thorough and mature investigative process from start to end.
• Demonstrate an expert level of business acumen and employment legal considerations throughout the investigations.
• Conduct sensitive interviews of persons of interest during insider risk investigations.
• Examine the case summary provided by the Insider risk analysts and evaluate the appropriate course of action to mitigate the identified security concern within daily operations and incident reviews.
• Document investigative results in an articulate manner to ensure accurate reporting, tracking and documentation of incidents and behaviors of concern through the entire lifecycle of the incident. 
• Produce high quality investigative reports, assessments and briefings for senior management and stakeholders. 
• Convey complex security issues to both technical and non-technical audiences with clarity and impact. 
• Collaborate closely with the Insider Risk Program Manager and cross-functional partners, including Employee Relations, Employment Legal, and HR, to develop and formalize comprehensive runbooks and standard operating procedures that proactively address and mitigate insider risk.
• Capable of undertaking analytical and project tasks to support the team as needed.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 6+ years of hands-on cyber security investigations experience in law enforcement, counterintelligence, or private sector industry equivalent. 
• Experience with emerging cloud technology services and their effect on digital investigations.
• Experience interviewing cyber risk actors in particular Insider risk actors and impacted individuals.
• Knowledge of Insider risk/Data Loss Prevention programs, incident management and investigative programs.
• Experience with cyber security tools, UEBA/DLP/SIEM/SOAR is a plus. 
• Basic scripting and coding skills (Powershell, VBscript, Bash, Python, SQL, etc..)
• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.
• Flexible to work additional hours during incidents and provide team support as needed

This role will be in-office or remote. Canada 

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : CAD $118,200.00 - CAD$ 147,700.00 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.