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We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.
Staff Engineer, DRAM Customer Quality
The Customer Quality & Reliability (Q&R) team is accountable to identify any major product quality and reliability issues as early as possible and help resolve them swiftly. You will be part of the DRAM memory Customer Quality team to support Tier 1 customers for DRAM products. This is a customer facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR used in customer’s applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up.
What You'll Do
- Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
- Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
- Incident Management – You will be working closely with various functional teams in both DSA and DSK to drive all technical communication through closure on excursions impacting your assigned accounts.
- Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
- Create and maintain a system to track details for a customers’ Quality related requirements across global teams.
- Drive solutions to deliver consistent results and sustainable customer satisfaction impact.
Job ID: 42237
Location - Location: Hybrid with at least 3 days in office in San Jose, CA office location remainder of time to work remotely.
What You Bring
- Bachelor's with 10+ years of relevant industry experience, or Masters with 8+ year or PhD in Electrical, Computer Science or related Science with 5+ years of Industry Experience Preferred
- Experience in Automotive or Mobile sector semiconductor is preferred.
- Semiconductor memory or closely related semiconductor industry experience.
- Experience in a B2B customer facing role supporting highly technical content.
- Excellent collaboration and communication skills is a must.
- Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
- DRAM or other high-performance memory IC design, application, test, or product engineering.
- Platform design related to memory controller or memory channel and interface.
- Advanced component packaging for high speed interface.
- Semiconductor Component Quality and Reliability.
- You’re inclusive, adapting your style to the situation and diverse global norms of our people.
- An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
- You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
- Innovative and creative, you proactively explore new ideas and adapt quickly to change.
#LI-SK1
What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.
This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.
Base Pay Range
$137,375—$212,625 USD
Equal Opportunity Employment Policy
Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.
Recruiting Agency Policy
We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.
Covid-19 Policy
To help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.
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https://semiconductor.samsung.com/us/careers/privacy
Top Skills
What We Do
Established in 1974 as a subsidiary of Samsung Electronics, we’re proud to be recognized as one of the leading chip manufacturers in the world.
Using our knowledge in semiconductor technology, our ambition is to spark the imagination of device manufacturers with top-of-the-line building blocks and, through that, enrich the lives of people around the world with transformative solutions.
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