Staff Digital Employee Experience (DEX) Engineer

Who will you be working with?

You will collaborate with IT, Communications, and business stakeholders to design and implement digital solutions that improve employee experience. This role partners with project teams to support change management and ensure smooth technology rollouts, while working closely with internal teams to align initiatives and share insights.

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How will you make a difference?

As a Digital User Experience Engineer, you will design, implement, and optimize solutions that enhance the digital employee experience across the enterprise. You will leverage Digital Employee Experience (DEX) platforms such as Nexthink to monitor, analyze, and improve end-user productivity, satisfaction, and engagement with workplace technologies.

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What do we want to know about you?

Required:

· Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

· 5+ years of experience in IT, digital workplace engineering, or end-user computing environments.

· Proven experience with Digital Employee Experience platforms (e.g., Nexthink, Lakeside SysTrack, 1E Tachyon, Aternity).

· Strong understanding of end-user computing environments (Windows, M365, Teams, SharePoint).

· Experience in data analytics and visualization (Power BI, Nexthink dashboards).

· Knowledge of automation tools (Power Automate, scripting languages like PowerShell).

· Excellent problem-solving and communication skills.

Preferred:

· Master’s degree in Information Systems or Technology Management.

· Certifications in Nexthink or similar DEX platforms.

· Project Management certifications (PMP, Agile/Scrum) and ITIL for service management.

· Familiarity with employee sentiment analysis and proactive remediation strategies.

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What will your typical day look like?

· Design and refine user-centric digital solutions for intuitive workflows.

· Deploy and configure Nexthink or similar DEX platforms to monitor device health and application performance.

· Analyze telemetry and behavioral data to identify friction points and proactively improve digital workflows.

· Develop automated remediation scripts and workflows to resolve common end-user issues.

· Create dashboards and reports on digital experience KPIs (device performance, app usage, sentiment scores).

· Implement self-service solutions and proactive notifications to enhance user productivity.

· Collaborate with IT, Communications, and business stakeholders to align initiatives and support technology rollouts.

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Work Environment

Work is predominately performed in an office environment and requires the ability to operate standard office equipment. Ability to be in a seated position for long periods of time.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.