Staff Software Engineer, Platform Reliability - Brazil

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Staff Software Engineer on the Site Reliability Engineering (SRE) team at Housecall Pro, you are a software developer first whose mission is to improve the reliability, performance, and resilience of our production systems through better code, better design, and better runtime behavior.

This role is deeply hands-on with service code. You regularly read, debug, and reason about feature team implementations to understand how they behave in production—under load, during failures, and over time. You use telemetry (metrics, logs, traces, and database signals) as a lens into code-level behavior, helping teams connect what they see in dashboards and alerts back to the specific design decisions and implementation details that caused them.

Operating within a Product SRE model, you partner closely with feature teams to drive engineering change. Rather than “owning production for them,” you help teams own and improve their services by identifying root causes, suggesting concrete code and architectural improvements, and helping implement patterns that lead to more reliable systems. While you contribute to and maintain observability and reliability tooling, that tooling exists to serve a single purpose: enabling engineers to better understand and improve their software.

You are comfortable participating in on-call and incident response, but your primary focus is on reducing future incidents through better engineering, not reacting to the same failures repeatedly. This role is ideal for a senior software engineer who enjoys distributed systems, production debugging, and collaborative problem-solving across teams.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Dive into service codebases to understand how implementation details, data access patterns, and architectural choices affect production behavior.
• Use metrics, logs, traces, and database telemetry to trace production issues back to specific code paths, queries, or design decisions.
• Partner with feature teams to debug complex reliability and performance issues, proposing concrete code changes and architectural improvements.
• Suggest and help implement improvements such as safer concurrency models, more efficient algorithms, better resource usage, and clearer service boundaries.
• Help teams adopt resilient coding patterns, including retries with backoff, circuit breakers, bulkheads, idempotency, and graceful degradation.
• Lead or contribute to post-incident reviews, translating operational failures into actionable engineering improvements.
• Design and evolve observability tooling that makes it easier for engineers to reason about code-level behavior in production.
• Review service and database interaction patterns to reduce latency, contention, and unnecessary load.
• Collaborate on database-related improvements, including schema design, query optimization, migration strategies, and scaling approaches.
• Contribute to reliability standards such as SLOs, service readiness expectations, and reliability scorecards.
• Mentor engineers by modeling strong debugging practices, thoughtful system design, and ownership of production software.

We think this role is for you if have...

• 6–9+ years of experience as a Software Engineer, with significant exposure to operating production systems.
• Strong proficiency in reading, debugging, and improving large backend codebases.
• Experience building and operating distributed systems or service-oriented architectures.
• Solid understanding of performance engineering, failure modes, and reliability fundamentals at the code and system level.
• Hands-on experience with observability tools (metrics, logging, tracing) and using them to diagnose code-level issues.
• Experience working with relational databases (e.g., MySQL, PostgreSQL), including query optimization and schema design.
• Strong knowledge of Kubernetes, container orchestration, and cloud-native runtime environments.
• Experience participating in incident response and production on-call rotations.
• Strong communication skills and the ability to work collaboratively with feature teams on shared codebases.

What will help you succeed???

• A strong identity as a software engineer who enjoys understanding how systems behave in the real world.
• Ability to connect high-level production symptoms to low-level implementation details.
• Comfort giving concrete, actionable feedback on code and architectural design.
• A curiosity-driven approach to debugging complex systems and uncovering root causes.
• An SLO-oriented mindset that prioritizes user impact and measurable reliability outcomes.
• Bias toward durable code and design improvements over configuration-only fixes.
• Empathy for feature teams and a collaborative approach to driving change.
• Passion for building systems that are understandable, observable, and resilient under failure.

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at 💵7500 USD dollars.💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote