Staff Development Manager

Agency

Dept of Health and Human Services

Division

Deaf and Hard of Hearing

Job Classification Title

Staff Development Director I (NS)

Position Number

65043229

Grade

NC19

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

As Staff Development Manager, you will oversee the following:
-The training and development of all DSDHH positions statewide, including the upkeep of a staff development portfolio system that tracks continuing education, training, and conference opportunities.
-Comprehensive training for entire DSDHH teams and bring in expert trainers. You will lead our onboarding process for new employees
-DSDHH's outreach arm of the division.
In this key leadership role, you will design, develop, and deliver high quality training and professional development programs for both division employees and external partners. You will create engaging training content, coordinate workshops, seminars, webinars, and conferences, and identify which staff should attend learning opportunities. You will also build a network of skilled trainers and subject matter experts to deliver presentations to employees at DSDHH staff development programs.
As Staff Development Manager, you will help set the tone for every new employee’s experience at DSDHH. You will collaborate closely with managers, supervisors, and coordinators to strengthen onboarding processes and ensure each new hire receives a welcoming, well organized introduction to the division. Your work will contribute directly to improved staff retention, successful recruitment, and a supportive culture where employees feel supported and valued.
You will also lead and support DSDHH’s Outreach and Education Coordinator team. In this capacity, you will ensure they remain actively engaged with Deaf, Hard of Hearing, and DeafBlind communities across North Carolina. This includes overseeing the creation and maintenance of marketing materials, guiding the team’s use of social media and digital platforms, and supporting production of accessible content such as American Sign Language videos.
Through your leadership, creativity, and commitment to professional growth, you will help the Division of Services for the Deaf and Hard of Hearing foster a happy, healthy, and high performing workplace.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $67,122 - $117,465

Recruitment Range: $67,122 - $104,879

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Skilled in Curriculum Development and Instructional Design
• Skilled in workforce recruitment and Development
• Skilled in Competency Assessment and Evaluation
• Extensive knowledge in outreach and video production

• Skilled in external presentations and vendor Coordination

This position will close at 11:59 p.m. the night before the end date.

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being. 

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

               

Application Process
Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master’s degree in social work, adult education, public administration, or a related human service field from an appropriately accredited institution and two years of experience as a trainer or in training administration; two years must have been in the type of facility being served; or an equivalent combination of education and experience.

Bachelor’s degree in social work, adult education, public administration, or a related human service field from an appropriately accredited institution and four years of progressively responsible experience as a trainer or in training administration; two years must be in the type of facility being serve

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tonya Lofton McLamb

Email:

[email protected]