Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
Job Description
We are seeking an exceptional Staff Design Researcher to join our Customer Support team in London on a 1-year contract! You'll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.
As our Staff Design Researcher for Customer Support, you will deliver value through hands-on work, set clear research priorities, and keep the team focused on addressing the most crucial challenges for our customers and business. You’ll collaborate across multiple product teams to reduce customer effort, create alignment, and create seamless support experiences.
Here’s how you’ll make an impact:
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Be a cross-functional champion and partner up with engineers, product managers and analysts, as well as content and product designers.
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Bridge the gaps between different teams to ensure alignment and make sure everyone’s aligned on the most critical problems for our customers and business.
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Identify knowledge gaps and inspire your team to address them.
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Plan and prioritise the work with a focus on impact, driving informed decision-making throughout the process.
This role will give you the opportunity to:
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Do research around AI to build customer-centric solutions that transform how millions of customers interact with Wise.
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Enjoy the autonomy to decide which opportunities to chase and how to best make an impact.
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Be hands on, leading through the work and setting the bar.
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Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money.
Qualifications
About you:
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You have a portfolio that shows off a range of skills in research as well as more strategic work.
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You are comfortable independently initiating, running and communicating research.
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You’re a natural mentor who thrives on helping others grow and succeed.
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You care about ensuring your cross-functional team delivers meaningful solutions to customers and business. You know how to build strong partnerships that get things done.
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You think beyond the obvious and love turning complex problems into simple, meaningful insights.
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You always keep the customer's needs at the forefront of your mind and know how to inspire your teams to do the same.
Additional Information
We’re people without borders — and we’re all about breaking down barriers.
If you’re passionate about research, customer experience, and eager to make a real impact, we want to hear from you. And if you’re from an underrepresented demographic, we’d especially love to hear from you because diverse teams build better products.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
Gallery
WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
