Staff - Data Analytics

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a BI Architect with 13+ years of experience to lead the design and implementation of scalable BI and data architecture solutions. The role involves driving data modeling, cloud-based pipelines, migration projects, and data lake initiatives using technologies like AWS, Kafka, Spark, SQL, and Python. Experience with EDW modeling and architecture is a strong plus.

Key Responsibilities
● Design and develop scalable BI and data models to support enterprise analytics.

● Lead data platform migration from legacy BI systems to modern cloud architectures.

● Architect and manage data lakes, batch and streaming pipelines, and real-time integrations via Kafka and APIs. ● Support data governance, quality, and access control initiatives.

● Partner with data engineers, analysts, and business stakeholders to deliver reliable, high-performing data solutions.

● Contribute to architecture decisions and platform scalability planning

● Should have 13 - 19 years of relevant experience.  

● 10+ years in BI, data engineering, or data architecture roles.

● Proficiency in SQL, Python, Apache Spark, and Kafka.

● Strong hands-on experience with AWS data services (e.g., S3, Redshift, Glue, EMR).

● Track record of leading data migration and modernization projects.

● Solid understanding of data governance, security, and scalable pipeline design.

● Excellent collaboration and communication skills.

Good to Have
● Experience with enterprise data warehouse (EDW) modeling and architecture.

● Familiarity with BI tools like Power BI, Tableau, Looker, or Quicksight.

● Knowledge of lakehouse, data mesh, or modern data stack concepts.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.