Staff Content Designer - Verification

Reposted 19 Days Ago
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London, Greater London, England, GBR
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
Lead content design for business verification journeys, set vision and standards, collaborate with cross-functional teams, shape end-to-end experiences, reduce friction, and mentor/onboard other content designers.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Your mission:

Sitting in the Business Onboarding Verification team, you’ll shape the future of how we verify business customers globally. You’ll balance world-class customer experiences with regulatory standards.

Your influence will extend across the entire ecosystem — impacting customer-facing teams, platform teams, agent tooling teams and regional teams who operate around the world. Across them all, you’ll show the impact of strategic content design.

You’ll use your systems-thinking mindset, leadership skills and content design experience to shape end-to-end journeys, reduce friction, and support customers getting started with Wise. 

You will: 

  • Shape the future of verification by setting a vision, standards and patterns to scale across a wide range of teams at Wise. 

  • Own content design in the squad, developing and shaping messaging and experiences.

  • Work with design leaders from other squads to build a single, seamless experience for customers.

  • Collaborate with regional teams, tooling teams, operations teams and compliance to ensure simplicity and coherence across journeys. 

  • Use your design leadership skills to elevate quality, maturity and alignment across the squad.

  • Collaborate with product design, product management and engineering partners to lead teams and deliver work. 

  • Plan and prioritise work, and onboarding new content designers as we scale.

 You’ll have the opportunity to:

  • Guide teams to deliver impact and ship work you’re proud of.

  • Be hands on, leading through the work and setting the bar.

  • Elevate product and content design quality — you define what good looks like then help deliver it.

  • Support, and be part of, a talented design team.

  • Be part of a positive change in the world. We’re putting people and businesses in control of their money.

About you:

  • You’re an accomplished content designer with experience shipping complex, world-class products.

  • You have experience in B2B spaces — you understand businesses of all sizes, their pain points and their needs. 

  • You’re comfortable navigating complexity and ambiguity — and can successfully lead groups in this environment.

  • You’re able to navigate technical discussions with engineering, regulatory conversations with compliance, and logistical requirements with operations. 

  • You have an eye for quality, and know how to support designers and teams to deliver it.

  • You’re influential and inspiring, able to lead others in a culture that values autonomy and empowerment.

  • You’re a trusted partner, building effective relationships with your peers across the business.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Skills Required

  • Proven experience as a content designer shipping complex, world-class products
  • Experience working in B2B contexts and understanding business customer needs
  • Ability to navigate complexity and ambiguity and lead groups in that environment
  • Experience collaborating with engineering, compliance, operations, and product teams
  • Demonstrable leadership skills to elevate quality and mentor other designers
  • Strong stakeholder influence and partnership skills across business teams

What the Team is Saying

Surendra
Smrithi
Pavan
Jennifer
Lindsay
Lauren

Wise Compensation & Benefits Highlights

  • Leave & Time Off Breadth Global minimum of 33 paid days off (36 in U.S. hubs) plus a 6‑week paid sabbatical every four years and extras like volunteer or “Me” days indicate substantial time‑off depth.
  • Parental & Family Support A global minimum of 18 weeks fully paid parental leave for birth or adoption after one year, along with adoption and fertility support, underscores robust family support.
  • Flexible Benefits Work‑from‑anywhere up to 90 days per year after six months and flexible working principles provide notable geographic mobility and scheduling latitude.

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The Company
9,000 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Flexible
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