Staff Content Designer - Business Account Experience

Posted Yesterday
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London, Greater London, England, GBR
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
Own end-to-end content design projects for Wise business accounts, improving customer onboarding, feature adoption, information architecture, and UX copy. Collaborate with product designers, analysts, product managers, and engineers to identify customer-focused improvements, explore AI-enabled experiences, influence team direction, and raise content quality standards. The role requires navigating complexity, building empathy, and delivering high-impact consumer product experiences.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

How can we help more customers to start successfully using their business accounts? 

How can we take them from using Wise for one thing, to using Wise for everything?

How can we help them to find exactly what they need, right when they need it?

These are just a few of the challenges you’ll get to work on as a Staff Content Designer in our Business Account Experience team.
 

You’ll contribute by:

  • Collaborating with product designers, analysts, product managers and engineers to identify impactful ways to improve the business account for customers

  • Identifying opportunities to drive awareness and adoption of key account features

  • Exploring how AI and other emerging technologies can support business customers to get set up, and make the most of their accounts

  • Influencing your team, increasing customer-centeredness, and improving content quality

  • Getting to know our customers, building empathy and a deep understanding of their needs 
     

This role will give you the opportunity to:

  • Own content projects from end-to-end 

  • Shape the experience of using the Wise business account

  • Deliver impact and ship work you’re proud of

  • Elevate content quality — defining what good looks like in your team and squad, then helping deliver it

  • Be part of a positive change in the world — we’re fixing a broken, greedy system, and putting people and businesses in control of their money

 

About you

  • You’re a Senior level Content Designer with experience of shipping high-quality, impactful consumer products. 

  • You’re looking for an opportunity to influence a team’s direction, and shape the role that content plays.

  • You have an eye for quality, and you’ve got a portfolio that shows a range of content design experience — from information architecture, to delightful UX copy. 

  • You’re influential, take initiative, and are able to work with others in a culture that values autonomy and empowerment.

  • You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment.

  • You’re a trusted partner, building effective relationships with your peers across the business.

  • You’re highly empathetic, both to customers and the people you work with.

 

Heads up, this probably isn’t for you if 

  • Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX.

  • You’re not comfortable navigating complexity and working in a fast-paced environment.

 

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Skills Required

  • Senior-level content design experience
  • Experience shipping high-quality, impactful consumer products
  • Portfolio demonstrating content design experience, including information architecture and UX copy
  • Hands-on content design or UX experience
  • Ability to influence team direction and shape the role of content
  • Ability to collaborate effectively in complex, ambiguous, and fast-paced environments
  • Strong initiative, empathy, and relationship-building skills

What the Team is Saying

Wise Compensation & Benefits Highlights

  • Leave & Time Off Breadth — U.S. materials describe extensive paid leave (PTO, sick time, holidays, “Me Days,” volunteer and compassionate leave) plus a paid six‑week sabbatical after four years. Feedback suggests the time‑off package is a standout element of the offering.
  • Parental & Family Support — Benefits information highlights up to 18 weeks of fully paid parental leave in many locations, with clear tenure qualifiers in some markets. Feedback suggests these policies are robust and a notable strength.
  • Equity Value & Accessibility — Company and job-posting materials indicate RSUs are a regular part of compensation, with a shift toward RSUs since 2022. Feedback suggests the equity component is a relatively substantial part of total rewards.

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The Company
9,000 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Flexible
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