About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Staff Compliance Program Manager (Customer Audits) to join our team. This is a hybrid role (onsite in San Jose three days a week), reporting to the Senior Manager, Global Commercial Compliance in the Security & Compliance department. In this critical position, you will serve as the dedicated owner for customer-facing audits, directly supporting millions in ARR renewals based on performance metrics from the last 12 months.
What you’ll do (Role Expectations)
- Own the end-to-end customer audit process, delivering high-quality, responsive support to drive customer satisfaction and renewal success
Who You Are (Success Profile)
- You thrive in ambiguity, maintaining high comfort levels when navigating dynamic environments and using fluid situations as the raw material to build meaningful solutions.
- You act like an owner, driven by a strong passion for the mission and a bias for action that allows you to transition seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who actively participates in a challenge culture, giving and receiving candid feedback with clarity and respect to build organizational trust.
- You are customer-obsessed, establishing deep empathy for both internal and external stakeholders while anchoring all core decisions in solving real-world problems.
- You operate with urgency, executing tasks with a relentless focus on delivering high-quality, impactful results rapidly to win for both the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 8+ years of direct experience in security compliance, audit management, or risk assessment within a SaaS or cloud-based enterprise environment
- Demonstrated ability to manage complex, multi-stakeholder audits, ensuring clear communication between technical engineering teams and customer compliance officers
- Deep understanding of global security frameworks (e.g., SOC2, ISO 27001, GDPR) and experience mapping these controls to business requirements
- Proven leadership experience in a customer-facing capacity, capable of influencing senior-level stakeholders and resolving high-pressure compliance escalations
What Will Make You Stand Out (Preferred Qualifications)
- Experience leveraging AI-powered GRC platforms or automation tools to streamline audit evidence collection, reduce manual effort, and improve response accuracy
- Advanced professional certifications such as CISA, CISSP, or CISM, demonstrating deep expertise in security governance
- Prior experience designing and maturing audit readiness programs in a hyper-growth SaaS organization, specifically scaling processes to manage increasing request volumes without compromising quality
#LI-KM9 #LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills Required
- Demonstrated curiosity and active exploration of AI tools, integrating new technologies to enhance workflows
- 8+ years of direct experience in security compliance, audit management, or risk assessment within a SaaS or cloud-based enterprise environment
- Ability to manage complex, multi-stakeholder audits and communicate between technical teams and customer compliance officers
- Deep understanding of global security frameworks (e.g., SOC2, ISO 27001, GDPR) and experience mapping controls to business requirements
- Proven leadership in a customer-facing capacity, influencing senior stakeholders and resolving compliance escalations
- Experience leveraging AI-powered GRC platforms or automation tools to streamline audit evidence collection
- Advanced professional certifications such as CISA, CISSP, or CISM
- Prior experience designing and maturing audit readiness programs in a hyper-growth SaaS organization
Zscaler Compensation & Benefits Highlights
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Healthcare Strength — Health and family support includes multiple medical plan options, mental‑health access (Lyra and EAP), fertility and gender‑inclusive care, menopause support, and concierge cancer care. This breadth indicates strong coverage depth across core health needs.
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Leave & Time Off Breadth — Salaried employees have flexible time off with no set cap, paid company holidays, sick/bereavement/military leave, and paid parental leave with a ramp‑back period. Hybrid work further complements time away when needed.
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Equity Value & Accessibility — Equity participation includes RSUs for eligible roles and an ESPP with a material discount, with corporate filings confirming the ESPP’s ongoing operation. These programs expand total rewards beyond cash through ownership opportunities.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Why Work With Us
Our impact comes from how we work—every day, in every decision, as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust, transparency, and accountability help us deliver meaningful results for our customers, colleagues, and our company. www.zscaler.com/culture
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Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
